Home › Ford › Mustang › 25V695000
Ford and Lincoln rearview cameras may show blank image
medium How serious is it? About this label
A camera that does not show a proper picture reduces what the driver can see behind the vehicle, which raises the chance of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V695000 |
|---|---|
| Reported to NHTSA | Oct 13, 2025 |
| Manufacturer | Ford Motor Company |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 7 model/year combinations, model years 2018–2020 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Ford is recalling a range of Ford and Lincoln vehicles, including the Fiesta, Flex, Explorer, Escape, C-Max, Fusion, Taurus, Mustang and the Lincoln MKT and MKZ. On these vehicles, the camera that shows what is behind you when you shift into reverse may show a picture that is distorted, that cuts in and out, or that is blank. Ford says dealers will check the camera and replace it if needed.
What you should do
2. Contact a Ford or Lincoln dealer, or Ford customer service at 1-866-436-7332, to arrange the inspection and any needed camera replacement.
3. The repair is free. Ford is handling this recall in phases by model and model year, so the final repair may not be available for your vehicle yet.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V695000. More in how recalls work.
Affected vehicles (7)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
- Why Lincoln Rearview Camera Images Go Blank, Distort, or Flicker · all 19 Lincoln recalls in this area
Other Ford Mustang recalls
- Aug 25, 2026Ford Mustang Wiring Can Cause Power Losshigh
- Jun 30, 2026Ford Mustang Wipers May Fail in Cold Weathermedium
- Jun 9, 2026Ford Mustang, Lincoln Nautilus, Navigator Instrument Cluster Blankhigh
- Mar 3, 2026Ford Explorer, Mustang, Nautilus EGR Valve Failurehigh
- Oct 10, 2025Ford Mustang Low Brake Fluid Light May Failmedium
- Sep 4, 2025Ford Rearview Camera May Show Distorted Imagemedium
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Ford Motor Company (Ford) is recalling certain 2015-2019 Flex, 2015 Explorer, Lincoln MKT, Lincoln MKZ, 2015-2016 C-Max, Escape, Taurus, 2016 Fusion, 2018-2019 Taurus, 2019 Lincoln MKT, Fiesta, and 2020 Mustang vehicles. The rearview camera may display a distorted, intermittent, or blank image when the vehicle is in reverse.
- Safety risk
- A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will inspect and replace the rearview camera as necessary, free of charge. This will be a phased campaign, with the remedy becoming available in different phases based on model and model years. Interim letters notifying owners of the safety risk were mailed on October 25, 2025. Additional letters will be mailed once the final remedy is available on each phase. Mustang owner notification letters were mailed January 2, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SA9. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on October 14, 2025.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.