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Ford, Lincoln Rearview Camera May Show Blank Image
high How serious is it? About this label
A rearview camera that doesn't work properly can make it harder for the driver to see what's behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 24V951000 |
|---|---|
| Reported to NHTSA | Dec 20, 2024 |
| Manufacturer | Ford Motor Company |
| Part affected | Back Over Prevention: Sensing System: Camera |
| Vehicles covered | 3 model/year combinations, model years 2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some Ford Flex, Ford Fiesta, and Lincoln MKT vehicles have a rearview camera that may sometimes show a blank or distorted picture instead of a clear view behind the vehicle. Ford has already sent owners an interim letter about this issue. Dealers will replace the rearview camera, and a second letter will be sent to owners once the final fix is available. This work will not cost owners anything.
What you should do
2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332.
3. The repair is free; a second notice will be sent when the final fix is available.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 24V951000. More in how recalls work.
Affected vehicles (3)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
Lincoln — official Lincoln recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area
- Why Lincoln Rearview Camera Images Go Blank, Distort, or Flicker · all 19 Lincoln recalls in this area
Other Ford Flex recalls
- Oct 24, 2025Ford Flex Door Trim Detachment Riskhigh
- Oct 13, 2025Ford and Lincoln rearview cameras may show blank imagemedium
- Feb 10, 2020Ford Flex, Taurus, Lincoln MKT: Rear Toe Link May Fracturehigh
- Aug 20, 2018Ford and Lincoln Power Cable Fire Riskcritical
Official notice
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Summary
- Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
- Safety risk
- A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
- Remedy
- Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.