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Ford Fiesta, Flex and Lincoln MKT rearview camera blanks out

NHTSA campaign 24V951000 · Reported 2024-12-20 · Ford Motor Company

medium How serious is it? About this label

Moderate risk of a backing-up crash, and the notice does not tell you to stop driving, so you can keep using the vehicle but should rely on your mirrors and a look over your shoulder every time you reverse.

What's wrong, in plain English

When you shift into reverse, the picture from the camera at the back of your vehicle may go blank or come out scrambled. It does not happen every time, so it can look fine one day and fail the next. Ford says the camera itself is the problem and dealers will replace it. Ford mailed an early warning letter in January 2025, but the actual parts and fix are not ready yet. A second letter will come when the repair is available, expected March 2027.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included in recall 24S75.
2. Keep the interim letter Ford mailed and watch for the second notice, expected around March 2027, when the repair parts are ready.
3. Once that notice arrives, book the free camera replacement at any Ford or Lincoln dealer, or call Ford at 1-866-436-7332 with questions.

Affected vehicles (3)

2019 Ford Fiesta
2019 Ford Flex
2019 Lincoln MKT

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Lincoln — official Lincoln recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford backup camera recalls: why the rear image goes blank · all 34 Ford recalls in this area
Why does my Lincoln backup camera screen go blank? · all 19 Lincoln recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Safety risk: A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.