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Ford Bronco backup camera image stays on screen

NHTSA campaign 25V888000 · Reported 2025-12-18 · Ford Motor Company

medium How serious is it? About this label

A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The backup camera picture can stay on the screen after you shift out of reverse and drive away, when it should turn off. An image that lingers can pull your eyes away from the road. These Broncos were already repaired once under an earlier recall, but that repair was not done correctly, so it has to be redone. The dealer reloads the SYNC screen software, which is a software update only with no parts replaced.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Bronco is included.
2. Contact your Ford dealer or Ford customer service at 1-866-436-7332 and mention recall 25C72.
3. The dealer updates the SYNC software, free of charge.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 Bronco vehicles equipped with 8-inch SYNC infotainment screens that were previously repaired incorrectly under recall number 23V165. The rearview camera image may still be displayed after a backing event has ended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver, increasing the risk of a crash.
Remedy
Dealer will update the SYNC module software ,free of charge. Owner notification letters were mailed January 28, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25C72. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning January 30, 2026.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.