4 recalls covering model years 2018, 2019, 2020, 2021. To check whether your vehicle is affected, look up your 17-character VIN at nhtsa.gov/recalls — a recall may apply only to some vehicles of a given year.
A software error can switch off the audio and video screen in the middle of the dashboard. When that screen is off, the backup camera picture does not appear after you shift into reverse, which federal rules require it to do. You lose your view of anything low or close behind the vehicle, such as a small child or a bicycle lying in the driveway. The fix is a free software update at the dealer; no parts need to be replaced.
The computer that controls the engine has a software problem on these cars. When it detects rapid acceleration, it can wrongly cut engine power and reduce the fuel going to the engine. Starved of fuel, the engine can stall. A dealer fixes this by reprogramming the engine computer with corrected software — nothing on the car has to be taken apart or replaced.
Some 2020 Infiniti Q60 cars have rear seat belts with a dual-mode locking mechanism. The sensor that is supposed to lock the belt webbing may not lock the way it should. If that happens, the rear belt may not hold a passenger firmly in place during a crash. Dealers will check the production dates on the rear seat belt assemblies and replace them if needed, at no charge. The recall began May 4, 2020.
The backup camera and display settings can be adjusted so the rear view image no longer appears — and the system keeps that setting the next time you shift into reverse. That means the screen can stay blank when you back up and you cannot see what is behind the vehicle. Because of this, these vehicles do not meet the federal rear visibility rule. A dealer will update the camera settings software for free.
Complaints owners have filed with NHTSA about the Infiniti Q60. These are unverified reports; better-selling years collect more.
| Model year | Complaints | Crashes | Fires | Injuries |
|---|---|---|---|---|
| 2018 | 25 | 1 | 0 | 2 |
| 2019 | 4 | 0 | 0 | 0 |
| 2020 | 2 | 1 | 0 | 0 |
| 2021 | 3 | 0 | 0 | 0 |
Recalls and complaint record for one model year at a time: