Home › Infiniti › QX80 › 21V599000

Infiniti Q50, Q60 and QX80 rearview image may not display

NHTSA campaign 21V599000 · Reported Aug 2, 2021 · Nissan North America, Inc.

medium How serious is it? About this label

A rear-view camera that does not show an image reduces the driver's view behind the vehicle, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V599000
Reported to NHTSA	Aug 2, 2021
Manufacturer	Nissan North America, Inc.
Part affected	Back Over Prevention:display Function
Vehicles covered	3 model/year combinations, model years 2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Nissan is recalling certain Infiniti Q50, Q60, and QX80 vehicles because of a software error. The error can shut off the screen that handles audio and video, so the image from the rear-view camera does not appear. Because of this, these vehicles do not meet the federal rules for rear visibility. A dealer will update the software at no cost to the owner. Nissan mailed notification letters to owners, and the company has a customer service line for questions.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is covered.
2. Contact an Infiniti dealer to schedule the software update, or call Nissan customer service at 1-800-867-7669.
3. The update is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V599000. More in how recalls work.

Affected vehicles (3)

2021 Infiniti Q50
2021 Infiniti Q60
2021 Infiniti QX80

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Infiniti Backup Camera Recalls for Blank or Frozen Rearview Images · all 5 Infiniti recalls in this area

Other Infiniti QX80 recalls

Jul 15, 2026Nissan Armada and Infiniti QX80 Incorrect Weight Labellow
Nov 26, 2025Nissan and Infiniti rearview camera may not show imagemedium
Oct 3, 2024Infiniti QX80 Backup Camera May Freeze or Go Blankhigh
Oct 3, 2024Nissan Rogue and INFINITI QX80 Rearview Camera May Go Blankmedium
May 20, 2021Nissan Armada and INFINITI QX80 fuel pump may failhigh
Sep 12, 2019Nissan and Infiniti backup camera image can stay offmedium

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.