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Infiniti Q50, Q60 and QX80 backup camera screen shuts off

NHTSA campaign 21V599000 · Reported 2021-08-02 · Nissan North America, Inc.

medium How serious is it? About this label

A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A software error can switch off the audio and video screen in the middle of the dashboard. When that screen is off, the backup camera picture does not appear after you shift into reverse, which federal rules require it to do. You lose your view of anything low or close behind the vehicle, such as a small child or a bicycle lying in the driveway. The fix is a free software update at the dealer; no parts need to be replaced.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact your Infiniti dealer, or Nissan customer service at 1-800-867-7669 (recall R21A9).
3. Have the control unit software updated — the update is free.

Affected vehicles (3)

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2021 Infinity Q50, Q60, and QX80 vehicles. A software error may deactivate the audio/video control unit screen, preventing the rear-view image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the control unit software, free of charge. Owner notification letters were mailed September 14, 2021. Owners may contact Nissan customer service at 1-800-867-7669. Nissan's number for this recall is R21A9.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.