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Infiniti Q50, Q60 Engine May Stall From Fuel Loss

NHTSA campaign 21V234000 · Reported Apr 4, 2021 · Nissan North America, Inc.

high How serious is it? About this label

An engine that stalls while driving increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	21V234000
Reported to NHTSA	Apr 4, 2021
Manufacturer	Nissan North America, Inc.
Part affected	Engine And Engine Cooling:engine:engine Control Module (ecu/ecm):software
Vehicles covered	2 model/year combinations, model years 2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Infiniti is recalling certain Q50 and Q60 vehicles. These vehicles have a computer that manages engine performance. After the computer detects rapid acceleration, it may incorrectly reduce engine power and cut back the amount of fuel reaching the engine. This drop in fuel supply can leave the engine running low on fuel. When the engine does not get enough fuel, it may stall while the vehicle is being driven.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact an Infiniti dealer to have the engine control module software reprogrammed; you can also call Infiniti at 1-800-662-6200.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V234000. More in how recalls work.

Affected vehicles (2)

2021 Infiniti Q50
2021 Infiniti Q60

Who to contact

Infiniti — official Infiniti recall lookup

Customer service: 1-800-662-6200

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Infiniti Q50 recalls

Jun 21, 2024Infiniti Q50 and Q70 driveshaft can breakhigh
Aug 2, 2021Infiniti Q50, Q60 and QX80 rearview image may not displaymedium
May 27, 2021Nissan Murano and Infiniti Steering Parts May Crackhigh
Sep 12, 2019Nissan and Infiniti backup camera image can stay offmedium
Jul 27, 2017Infiniti Q50 Software Flaw Can Stall Enginehigh

Official notice

Component: ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE
Summary: Nissan North America, Inc. (INFINITI) is recalling certain 2021 INFINITI Q50 and Q60 vehicles. After detecting rapid acceleration, the Engine Control Module (ECM) may incorrectly reduce engine power and reduce fuel supply to the engine.
Safety risk: A lack of fuel may cause an engine stall, increasing the risk of a crash.
Remedy: INFINITI will notify owners, and dealers will reprogram the ECM software, free of charge. The recall began on May 25, 2021. Owners may contact INFINITI customer service at 1-800-662-6200. INFINITI's number for this recall is R20C5.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.