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Equinox, Acadia and Terrain: Right Driveshaft May Fracture

NHTSA campaign 17V516000 · Reported Aug 22, 2017 · General Motors LLC

high How serious is it? About this label

If the driveshaft separates while driving, the vehicle loses propulsion and the risk of a crash increases; if it separates while parked on a grade without the parking brake engaged, the vehicle may roll away unintentionally. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number17V516000
Reported to NHTSAAug 22, 2017
ManufacturerGeneral Motors LLC
Part affectedPower Train:driveline:driveshaft
Vehicles covered3 model/year combinations, model years 2018
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

General Motors is recalling certain Chevrolet Equinox, GMC Terrain, and GMC Acadia vehicles because the right front intermediate driveshaft may fracture and separate while the vehicle is being driven. If this shaft breaks apart while driving, the vehicle will lose the power needed to move forward. The notice also explains that if the shaft separates while the vehicle is parked on a slope without the parking brake engaged, the vehicle could roll away on its own.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Chevrolet or GMC dealer to schedule the free repair; GMC customer service is 1-800-462-8782, Chevrolet customer service is 1-800-222-1020.
3. The repair, replacing the right front intermediate driveshaft assembly, is free of charge.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 17V516000. More in how recalls work.

Affected vehicles (3)

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other GMC Acadia recalls

All 18 Acadia recalls

Official notice

Component
POWER TRAIN:DRIVELINE:DRIVESHAFT
Summary
General Motors LLC (GM) is recalling certain 2018 Chevrolet Equinox and GMC Terrain vehicles and 2017-2018 GMC Acadia vehicles. The right front intermediate driveshaft may fracture and separate while driving.
Safety risk
If the front right intermediate drive shaft assembly separates while driving, the vehicle will lose propulsion, increasing the risk of a crash. If the assembly separates while parked on a grade, without the park brake engaged, the vehicle may move unintentionally, increasing the risk of a vehicle roll-away.
Remedy
GM will notify owners, and dealers will replace the right front intermediate drive shaft assembly, free of charge. The recall began August 25, 2017. Owners may contact GMC customer service at 1-800-462-8782 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is 17329.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.