Home › GMC › Acadia › 22V709000

Cadillac XT5, XT6, GMC Acadia Camera May Fail

NHTSA campaign 22V709000 · Reported Sep 22, 2022 · General Motors, LLC

high How serious is it? About this label

An inoperative rearview camera reduces the driver's view behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	22V709000
Reported to NHTSA	Sep 22, 2022
Manufacturer	General Motors, LLC
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	6 model/year combinations, model years 2020–2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On vehicles with the optional Surround Vision feature, the coaxial cable connectors for the rearview camera may have been crimped incorrectly. This can cause the rearview camera to stop working or work only some of the time.

What you should do

Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
Contact a Cadillac dealer at 1-800-458-8006 or a GMC dealer at 1-800-462-8782 to schedule a repair.
The rearview camera's coaxial cables will be replaced free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V709000. More in how recalls work.

Affected vehicles (6)

2020 Cadillac XT5
2020 Cadillac XT6
2020 GMC Acadia
2021 Cadillac XT5
2021 Cadillac XT6
2021 GMC Acadia

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Cadillac Rearview Camera Problems: Blank Images, Gray Screens and Failures · all 3 Cadillac recalls in this area

Other GMC Acadia recalls

Oct 21, 2026GMC Acadia Front Seats May Have Insufficient Weldshigh
Feb 26, 2026GM vehicles may be missing the electronic owner's manuallow
Oct 12, 2023Cadillac XT5, XT6 and GMC Acadia windshield problemhigh
Mar 16, 2023Cadillac, Chevy, GMC SUVs Transmission Half-Shaft Failurehigh
Feb 2, 2023Cadillac XT5, GMC Acadia Half-Shaft Can Separatehigh
Sep 22, 2022Cadillac and GMC label with unreadable tire size informationmedium

All 18 Acadia recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Safety risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.