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Cadillac XT5, XT6 and GMC Acadia rearview camera fails

NHTSA campaign 22V709000 · Reported 2022-09-22 · General Motors, LLC

medium How serious is it? About this label

Moderately serious — it takes away your rear view when reversing — but the notice does not restrict driving, so check behind you the old-fashioned way until the cables are replaced.

What's wrong, in plain English

Your vehicle has the optional Surround Vision camera system. The cables that carry the backup camera's picture to your screen were crimped incorrectly when they were built. A bad crimp means the rearview camera can quit working altogether or cut in and out. When the screen goes blank you lose your view of what is directly behind the vehicle while backing up, which raises the chance of hitting something or someone. Dealers will replace the cables free.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your vehicle is affected.
2. Call your dealer or Cadillac at 1-800-458-8006 / GMC at 1-800-462-8782 with GM recall number N222378380.
3. Have the camera coaxial cables replaced at no cost; owner letters were mailed January 18, 2023.

Affected vehicles (6)

2020 Cadillac XT5
2020 Cadillac XT6
2020 GMC Acadia
2021 Cadillac XT5
2021 Cadillac XT6
2021 GMC Acadia

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Cadillac backup camera recalls: why does the rear view disappear? · all 3 Cadillac recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: General Motors, LLC (GM) is recalling certain 2020-2021 Cadillac XT5, XT6, and GMC Acadia vehicles equipped with the optional Surround Vision feature. The rearview camera coaxial cable connectors may have been crimped improperly, causing the rearview camera to fail or function intermittently.
Safety risk: An inoperative rearview camera can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy: Dealers will replace the coaxial cables, free of charge. Owner notification letters were mailed January 18, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222378380.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.