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Cadillac XT5 and GMC Acadia axle shaft can separate

NHTSA campaign 23V043000 · Reported 2023-02-02 · General Motors, LLC

high How serious is it? About this label

Serious — losing drive power in traffic or having the vehicle roll away after you park can both cause a crash or injury, and while the notice does not tell owners to stop driving, this should be fixed promptly.

What's wrong, in plain English

The right-front axle shaft that sends engine power to the wheel may not have been attached to the transmission correctly, so it can pull apart. If that happens the vehicle can suddenly lose the ability to move under its own power. Worse, with the shaft separated, shifting into park may not actually hold the vehicle, so it could roll away on its own after you get out. Dealers replace the right-front axle shaft assembly at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see whether your vehicle is affected. 2. Call your dealer or customer service — Cadillac at 1-800-458-8006, GMC at 1-800-462-8782 (recall N222393410) — to schedule the free replacement. 3. Until it is repaired, always set the parking brake when you park, especially on any slope.

Affected vehicles (2)

2023 Cadillac XT5
2023 GMC Acadia

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Cadillac transmission recalls: locking wheels, lost power and fluid leaks · all 7 Cadillac recalls in this area
GMC power train recalls: locking rear wheels and broken driveshafts · all 10 GMC recalls in this area

Official notice

Component: POWER TRAIN:DRIVELINE:DRIVESHAFT
Summary: General Motors, LLC (GM) is recalling certain 2023 Cadillac XT5 and GMC Acadia vehicles. The right-front half-shaft assemblies may be improperly connected to the transmission, causing them to separate.
Safety risk: Separation between the half-shaft and transmission can result in a loss of drive power or vehicle rollaway when the vehicle is placed in park. Either of these scenarios can increase the risk of a crash.
Remedy: Dealers will replace the right-front half-shaft assemblies, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N222393410.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.