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Cadillac XT5, XT6 and GMC Acadia windshield problem
high How serious is it? About this label
A windshield that isn't properly attached could detach in a crash, increasing the risk of injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V681000 |
|---|---|
| Reported to NHTSA | Oct 12, 2023 |
| Manufacturer | General Motors, LLC |
| Part affected | Visibility:windshield |
| Vehicles covered | 3 model/year combinations, model years 2023–2024 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
This recall affects certain GMC Acadia and Cadillac XT5 and XT6 vehicles. Some windshields may have been installed without the correct sealant needed to bond the glass to the vehicle's body. Without that seal, the windshield may not be properly attached, and it could come loose from the vehicle.
What you should do
2. Contact a Cadillac dealer at 1-800-458-8006 or a GMC dealer at 1-800-462-8782.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V681000. More in how recalls work.
Affected vehicles (3)
Who to contact
Cadillac — official Cadillac recall lookup
Customer service: 1-800-458-8006
GMC — official GMC recall lookup
Customer service: 1-800-462-8782
Other GMC Acadia recalls
- Oct 21, 2026GMC Acadia Front Seats May Have Insufficient Weldshigh
- Feb 26, 2026GM vehicles may be missing the electronic owner's manuallow
- Mar 16, 2023Cadillac, Chevy, GMC SUVs Transmission Half-Shaft Failurehigh
- Feb 2, 2023Cadillac XT5, GMC Acadia Half-Shaft Can Separatehigh
- Sep 22, 2022Cadillac XT5, XT6, GMC Acadia Camera May Failhigh
- Sep 22, 2022Cadillac and GMC label with unreadable tire size informationmedium
Official notice
- Component
- VISIBILITY:WINDSHIELD
- Summary
- General Motors, LLC (GM) is recalling certain 2023 GMC Acadia and 2024 Cadilac XT5 and XT6 vehicles. The windshield may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body.
- Safety risk
- A windshield that is not properly bonded may detach during a crash and increase the risk of injury.
- Remedy
- Dealers will inspect the windshield and apply primer and urethane sealant. If the windshield is damaged, the dealer will replace it. Repairs will be performed free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232419690.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.