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GMC Acadia and Cadillac XT5, XT6 Windshield Bonding Problem

NHTSA campaign 23V681000 · Reported 2023-10-12 · General Motors, LLC

high How serious is it? About this label

Serious for crash protection: the vehicle drives normally, but the windshield may not stay in place in a crash, so book the inspection soon; the notice does not tell owners to stop driving.

What's wrong, in plain English

Windshields are glued to the body with a strong sealant that helps hold the glass in place during a crash. On some of these vehicles the windshield was installed without the proper sealant, so it may not be properly bonded. In a crash the windshield could come loose or detach, and people inside could be hurt worse. The dealer inspects the windshield, applies primer and sealant, and replaces the glass if it is damaged, all free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact your GMC or Cadillac dealer about recall N232419690, or call Cadillac at 1-800-458-8006 or GMC at 1-800-462-8782.
3. The dealer inspects and reseals — or replaces — the windshield at no cost to you.

Affected vehicles (3)

Who to contact

Cadillac — official Cadillac recall lookup

Customer service: 1-800-458-8006

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
VISIBILITY:WINDSHIELD
Summary
General Motors, LLC (GM) is recalling certain 2023 GMC Acadia and 2024 Cadilac XT5 and XT6 vehicles. The windshield may have been assembled without the proper urethane sealant required to bond the windshield to the vehicle body.
Safety risk
A windshield that is not properly bonded may detach during a crash and increase the risk of injury.
Remedy
Dealers will inspect the windshield and apply primer and urethane sealant. If the windshield is damaged, the dealer will replace it. Repairs will be performed free of charge. Owner notification letters were mailed November 14, 2023. Owners may contact Cadillac customer service at 1-800-458-8006 or GMC customer service at 1-800-462-8782. GM's number for this recall is N232419690.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.