Toyota 4Runner accessory grille trim can fall off

NHTSA campaign 17V763000 · Reported 2017-11-29 · Southeast Toyota Distributors, LLC

medium How serious is it? About this label

If the Billet Grille Overlay detaches while driving, it can become a road hazard, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Some 4Runners were fitted with a decorative billet grille overlay — a trim piece added over the front grille — by Southeast Toyota or its dealers. A small nut that holds this trim in place can crack. If it breaks, the grille overlay can come loose and fall off the front of the vehicle, possibly while you are driving. Dealers will install upgraded fasteners so the trim stays put.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your 4Runner is included.
2. Call your Toyota dealer or Southeast Toyota customer service at 1-866-405-4226 (recall SET17C) and book an appointment.
3. Have the dealer replace the grille fasteners — the repair is free.

Affected vehicles (1)

2018 Toyota 4runner

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why are Toyota bumpers, grilles and covers falling off in traffic? · all 4 Toyota recalls in this area

Official notice

Component: STRUCTURE:BODY:HOOD
Summary: Southeast Toyota Distributors, LLC (SET) is recalling certain 2015-2018 Toyota 4Runner vehicles equipped with an accessory Billet Grille Overlay installed by SET or provided by SET and installed by SET dealers. The U-nut that secures the overlay grille may fracture, allowing the Billet Grille Overlay to detach from the vehicle.
Safety risk: If the Billet Grille Overlay detaches while driving, it can become a road hazard, increasing the risk of a crash.
Remedy: SET will notify owners, and dealers will replace the securing U-nuts with upgraded hardware, free of charge. The recall is expected to begin January 26, 2018. Owners may contact SET customer service at 1-866-405-4226. SET's number for this recall is SET17C.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.