Car Recall Tracker

Home › Ford › Mustang › 17V814000

Ford Mustang gear display may not show PARK

NHTSA campaign 17V814000 · Reported 2017-12-18 · Ford Motor Company

medium How serious is it? About this label

This is a real rollaway hazard that can cause injury or a crash, and the notice does not tell owners to stop driving, so you can keep driving while always setting the parking brake.

What's wrong, in plain English

On certain 2018 Mustangs with an automatic transmission and the large 12.4-inch digital gauge screen, the display may not show which gear the car is in if you shut the ignition off while it is not in PARK. You may also not hear the usual chime warning you that the key is still in the ignition when you open the driver's door. So nothing tells you the car was left out of PARK.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Mustang is included. 2. Call a Ford dealer (or Ford customer service at 1-866-436-7332) to schedule the free instrument cluster software update. 3. Until it is fixed, always set the parking brake and confirm the car is in PARK before getting out.

Affected vehicles (1)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:SOFTWARE
Summary
Ford Motor Company is recalling certain 2018 Ford Mustang vehicles equipped with an automatic transmission and a 12.4" digital instrument cluster. If the ignition is turned off when the transmission is not in PARK, the instrument cluster may not illuminate the PRNDL gear position display and the operator may not receive the "Key in Ignition" chime when the driver's door is opened. As such, these vehicles fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect," and number 114, "Theft Protection."
Safety risk
Without a visual or audible warning to the driver that the vehicle is in PARK, the vehicle may roll away after it has been exited if the parking brake has not been applied, increasing the risk of injury or a crash.
Remedy
Ford will notify owners, and dealers will update the instrument cluster software, as necessary, free of charge. The recall is expected to begin February 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C21.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.