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Ford Mustang Cluster May Not Show Gear Position

NHTSA campaign 17V814000 · Reported Dec 18, 2017 · Ford Motor Company

high How serious is it? About this label

Without a clear signal that the vehicle is in PARK, it may roll away after the driver gets out if the parking brake was not applied, increasing the risk of injury or a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	17V814000
Reported to NHTSA	Dec 18, 2017
Manufacturer	Ford Motor Company
Part affected	Electrical System:software
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On some Ford Mustang vehicles with an automatic transmission and a digital instrument cluster, turning off the ignition while the transmission is not in PARK may cause the cluster to not show the gear position, and the driver may not hear the chime that normally sounds when the door is opened.

What you should do

Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
Contact a Ford dealer, or call Ford customer service at 1-866-436-7332, to schedule a software update.
The update is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 17V814000. More in how recalls work.

Affected vehicles (1)

2018 Ford Mustang

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Electrical Recalls Involving Battery Failures and Fire Risks · all 41 Ford recalls in this area

Other Ford Mustang recalls

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Oct 13, 2025Ford and Lincoln rearview cameras may show blank imagemedium
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All 37 Mustang recalls

Official notice

Component: ELECTRICAL SYSTEM:SOFTWARE
Summary: Ford Motor Company is recalling certain 2018 Ford Mustang vehicles equipped with an automatic transmission and a 12.4" digital instrument cluster. If the ignition is turned off when the transmission is not in PARK, the instrument cluster may not illuminate the PRNDL gear position display and the operator may not receive the "Key in Ignition" chime when the driver's door is opened. As such, these vehicles fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 102, "Transmission Shift Lever Sequence/Starter Interlock/Transmission Braking Effect," and number 114, "Theft Protection."
Safety risk: Without a visual or audible warning to the driver that the vehicle is in PARK, the vehicle may roll away after it has been exited if the parking brake has not been applied, increasing the risk of injury or a crash.
Remedy: Ford will notify owners, and dealers will update the instrument cluster software, as necessary, free of charge. The recall is expected to begin February 5, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 17C21.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.