RAM ProMaster City Steering Rack May Crack

NHTSA campaign 18V149000 · Reported Mar 6, 2018 · Chrysler (FCA US LLC)

medium How serious is it? About this label

A steering fluid leak can suddenly make the vehicle much harder to steer, which raises the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	18V149000
Reported to NHTSA	Mar 6, 2018
Manufacturer	Chrysler (FCA US LLC)
Part affected	Steering:rack And Pinion
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some RAM ProMaster City vans have a manufacturing defect in the rack and pinion, a part of the hydraulic steering system. A casting flaw in the gears can let a crack form, and that crack can let the power-steering fluid leak out. If enough fluid is lost, steering the vehicle can suddenly require much more effort than normal to turn the wheel.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Chrysler dealer, or call customer service at 1-800-853-1403.
3. The inspection and any needed steering gear replacement are free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V149000. More in how recalls work.

Affected vehicles (1)

2018 RAM Promaster City

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

RAM Steering Recalls Include Drag Links and Power Assist Loss · all 8 RAM recalls in this area

Other RAM Promaster City recalls

Sep 21, 2021Ram ProMaster City Turn Signals May Not Warnhigh
Sep 9, 2021Ram ProMaster seat belts may not hold child seatsmedium
Mar 9, 2021Ram ProMaster City vans may lose braking powercritical
Feb 22, 2018Ram ProMaster City Tire Placard Lists Wrong Capacitylow

Official notice

Component: STEERING:RACK AND PINION
Summary: Chrysler (FCA US LLC) is recalling certain 2018 RAM ProMaster City vehicles. The gears within the hydraulic rack and pinion steering system may have a casting defect that can cause a crack and a loss of hydraulic steering fluid.
Safety risk: A hydraulic steering fluid leak may require additional sudden steering effort, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the steering gear housing, replacing any affected rack-and-pinion assembly, free of charge. The recall began March 13, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U23.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.