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VW Tiguan Rear Shock Absorber Weld Failure

NHTSA campaign 18V262000 · Reported Apr 25, 2018 · Volkswagen Group of America, Inc.

high How serious is it? About this label

If the shock absorber loop separates, there may be a loss of vehicle control, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	18V262000
Reported to NHTSA	Apr 25, 2018
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Suspension:rear:shock Absorber
Vehicles covered	1 model/year combination, model years 2018
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

On these long-wheelbase Tiguans, the lower loop of a rear shock absorber may separate from its base because of an incorrect welding process. If the loop detaches, part of the rear suspension is no longer properly connected to the vehicle.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Contact a Volkswagen dealer, or call Volkswagen customer service at 1-800-893-5298 (reference recall 42i7), to schedule an inspection.
3. The shock absorber inspection and replacement, if needed, is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 18V262000. More in how recalls work.

Affected vehicles (1)

2018 Volkswagen Tiguan

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen suspension recalls involving loose fasteners and broken rear springs · all 7 Volkswagen recalls in this area

Other Volkswagen Tiguan recalls

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All 28 Tiguan recalls

Official notice

Component: SUSPENSION:REAR:SHOCK ABSORBER
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheelbase (LWB) vehicles. A lower loop of a rear shock absorber may separate from its base due to an incorrect welding process
Safety risk: If the lower loop of the rear shock absorber detaches, there may be a loss of vehicle control, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will inspect the rear shock absorbers, replacing them as necessary, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42i7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.