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Volkswagen Tiguan Rear Shock Absorber Can Break Loose

NHTSA campaign 18V262000 · Reported 2018-04-25 · Volkswagen Group of America, Inc.

high How serious is it? About this label

Serious, since a broken mount can cost you control of the car while driving; Volkswagen has not told owners to park it, but do not put this inspection off.

What's wrong, in plain English

Shock absorbers keep the wheels settled on the road and stop the car from bouncing. On these Tiguans, the bottom mount of a rear shock absorber was welded badly at the factory and can break away from its base. If that happens while you are driving, the back end can get loose and you could lose control of the car. Dealers will look at the rear shocks and put in new ones if needed, at no cost to you.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Tiguan is covered by campaign 18V262000.
2. Call a Volkswagen dealer to schedule the rear suspension inspection, or Volkswagen customer service at 1-800-893-5298 (recall number 42i7).
3. Replacement shock absorbers, if needed, are installed free of charge.

Affected vehicles (1)

2018 Volkswagen Tiguan

Who to contact

Volkswagen — official Volkswagen recall lookup

Customer service: 1-800-893-5298

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Volkswagen suspension recalls: broken springs, loose bolts, cracked knuckles · all 7 Volkswagen recalls in this area

Official notice

Component: SUSPENSION:REAR:SHOCK ABSORBER
Summary: Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2018 Volkswagen Tiguan long wheelbase (LWB) vehicles. A lower loop of a rear shock absorber may separate from its base due to an incorrect welding process
Safety risk: If the lower loop of the rear shock absorber detaches, there may be a loss of vehicle control, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will inspect the rear shock absorbers, replacing them as necessary, free of charge. The recall began May 30, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 42i7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.