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Audi Q7, Q8 and S5 shock absorbers may crack

NHTSA campaign 19V114000 · Reported Feb 20, 2019 · Volkswagen Group of America, Inc.

high How serious is it? About this label

A loose shock absorber that affects steering increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V114000
Reported to NHTSA	Feb 20, 2019
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Suspension:front:shock Absorber
Vehicles covered	3 model/year combinations, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain Audi Q7, Q8, and S5 vehicles have front shock absorbers with metal forks that may develop cracks over time. If a fork cracks, the shock absorber it holds in place can become loose. A loose shock absorber can affect how well the vehicle steers and handles the road.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is included in this recall.
2. Contact Audi customer service at 1-800-253-2834, or your dealer, to schedule the repair.
3. The dealer will replace the shock absorber forks at no cost to you.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V114000. More in how recalls work.

Affected vehicles (3)

2019 Audi Q7
2019 Audi Q8
2019 Audi S5

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Audi Suspension Recalls Involve Loose Fasteners and Cracking Components · all 3 Audi recalls in this area

Other Audi Q7 recalls

Dec 19, 2025Audi rearview camera may fail to show imagemedium
Nov 12, 2025Audi Q7 and Q8 Seat Belt Buckle Missing Rivethigh
Mar 31, 2025Audi Models: Instrument Panel Display May Failmedium
Apr 3, 2024Audi SUVs and A4 Allroad Risk Passenger Airbag Shutoffhigh
Dec 20, 2023Audi Q7 and Q8 Side Airbag Mountinghigh
Mar 29, 2023Audi Q7 Windshield Camera Heater May Overheatcritical

All 18 Q7 recalls

Official notice

Component: SUSPENSION:FRONT:SHOCK ABSORBER
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.
Safety risk: Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
Remedy: Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.