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Audi Q7 Windshield Camera Heater May Overheat

NHTSA campaign 23V212000 · Reported Mar 29, 2023 · Volkswagen Group of America, Inc.

critical How serious is it? About this label

An overheated heating element can increase the risk of a fire. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V212000
Reported to NHTSA	Mar 29, 2023
Manufacturer	Volkswagen Group of America, Inc.
Part affected	Forward Collision Avoidance: Sensing System: Camera
Vehicles covered	1 model/year combination, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

In certain 2020 Audi Q7 vehicles, the software that controls the front camera isn't compatible with the heating element built into the windshield for that camera. This mismatch can cause the heating element to overheat. An overheated heating element raises the chance that a fire could start.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is included. 2. Contact an Audi dealer, or call Audi customer service at 1-800-253-2834. 3. The software update and heater element replacement are free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V212000. More in how recalls work.

Affected vehicles (1)

2020 Audi Q7

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Audi Q7 recalls

Dec 19, 2025Audi rearview camera may fail to show imagemedium
Nov 12, 2025Audi Q7 and Q8 Seat Belt Buckle Missing Rivethigh
Mar 31, 2025Audi Models: Instrument Panel Display May Failmedium
Apr 3, 2024Audi SUVs and A4 Allroad Risk Passenger Airbag Shutoffhigh
Dec 20, 2023Audi Q7 and Q8 Side Airbag Mountinghigh
Oct 5, 2022Audi backup camera screen may go blank in reversemedium

All 18 Q7 recalls

Official notice

Component: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2020 Q7 vehicles. Incompatibility between the front camera control software and the heating element used for the front camera on the windshield may cause the heating element to overheat.
Safety risk: An overheated heating element can increase the risk of a fire.
Remedy: Dealers will update the control software and replace the heater element for the front camera, free of charge. Owner notification letters are expected to be mailed May 26, 2023. Owners may contact Audi's customer service at 1-800-253-2834. Audi's number for this recall is 90N7.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.