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Ford E-350/E-450 Shuttle Bus Backup Camera May Reverse
high How serious is it? About this label
If the camera image is reversed, the driver may turn the wrong way trying to avoid something behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 19V466000 |
|---|---|
| Reported to NHTSA | Jun 18, 2019 |
| Manufacturer | SVO Group Inc |
| Part affected | Equipment |
| Vehicles covered | 2 model/year combinations, model years 2018 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
SVO Group is recalling certain Ford E-350 and E-450 shuttle buses equipped with ASA Electronics Voyager monitors that display the back-up camera image. These monitors may revert back to their factory default settings, and when that happens, the image shown on the screen may appear reversed instead of showing accurately what is behind the vehicle.
What you should do
2. Contact your dealer, or call ASA Electronics customer service at 1-800-384-4400, to arrange the fix.
3. The repair is free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V466000. More in how recalls work.
Affected vehicles (2)
Who to contact
Ford — official Ford recall lookup
Customer service: 1-866-436-7332
The bigger picture
- Ford Equipment Recalls Cover Block Heaters, Cameras, and Labels · all 16 Ford recalls in this area
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- May 27, 2022Ford Trucks and Vans Missing Tire Information on Labellow
Official notice
- Component
- EQUIPMENT
- Summary
- SVO Group Inc. (SVO Group) is recalling certain 2017-2018 Ford E-350 and E-450-based shuttle buses equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
- Safety risk
- The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
- Remedy
- SVO Group will work with ASA to notify owners, and ASA will provide a harness relay capacitor module to eliminate the image reversal, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service at 1-800-384-4400.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.