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Ford E-350 shuttle bus back-up camera image may flip

NHTSA campaign 19V466000 · Reported 2019-06-18 · SVO Group Inc

medium How serious is it? About this label

This is a moderate concern tied to backing up, and the notice does not tell owners to stop driving, so you can keep using the bus while relying on mirrors and looking behind you until it is fixed.

What's wrong, in plain English

These shuttle buses, built on 2017-2018 Ford E-350 and E-450 vans, use an ASA Electronics Voyager monitor to show the picture from the back-up camera. The monitor can slip back to its factory default settings, and that flips the picture left-to-right like a mirror. A driver backing up could then steer the wrong way when trying to avoid a person or object behind the bus. A free part will be added to stop the picture from reversing.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm the bus is covered.
2. Contact ASA Electronics customer service at 1-800-384-4400 to get the repair arranged.
3. Have the harness relay capacitor module installed — it is provided and fitted free of charge.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT
Summary
SVO Group Inc. (SVO Group) is recalling certain 2017-2018 Ford E-350 and E-450-based shuttle buses equipped with ASA Electronics Voyager monitors used to display the back-up camera image. The affected monitors may revert back to the factory default settings which may cause the camera image to be reversed.
Safety risk
The driver may inadvertently turn the wrong direction to avoid an object behind the vehicle, increasing the risk of a crash.
Remedy
SVO Group will work with ASA to notify owners, and ASA will provide a harness relay capacitor module to eliminate the image reversal, free of charge. The recall began May 9, 2019. Owners may contact ASA Electronics customer service at 1-800-384-4400.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.