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Ford E-350 and E-450 vans can lose power steering

NHTSA campaign 24V097000 · Reported 2024-02-09 · Ford Motor Company

high How serious is it? About this label

Suddenly heavy steering and brakes can lead to a crash; Ford does not tell owners to stop driving, but do not put this repair off, especially if you carry loads or passengers.

What's wrong, in plain English

On these vans with dual rear wheels, the high-pressure line that feeds the power steering is not connected well enough where it meets the brake booster unit. The connection can fail and all the power steering fluid can drain out. You then lose power steering and the extra assist that makes the brake pedal easy to press, so steering and stopping get much harder. Even if your van was fixed under the earlier recall, it needs this new repair.

What you should do

1. Enter your VIN at nhtsa.gov/recalls and look for campaign 24V097000 (Ford's number 24S07).
2. Call your Ford dealer or Ford customer service at 1-866-436-7332 to schedule the work.
3. Have the power steering pressure line and hydroboost jumper line replaced free of charge — required even if recall 22V-089 was already done.

Affected vehicles (4)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 E-350 and E-450 vehicles equipped with dual rear wheels. An inadequate connection between the power steering pressure line and the brake hydroboost unit may result in a sudden loss of power steering fluid.
Safety risk
A sudden loss of power steering fluid can result in a loss of power steering and power brake assist, increasing the risk of a crash.
Remedy
Dealers will replace the power steering pressure line and the hydroboost jumper line, free of charge. Vehicles in this recall were previously recalled under 22V-089 and owners will need to have the new remedy completed even if their vehicle was remedied under the prior recall. Owner notification letters were mailed on June 21, 2024. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S07.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.