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Ford E-350 and E-450 engine cover gets too hot

NHTSA campaign 25V793000 · Reported 2025-11-17 · Ford Motor Company

medium How serious is it? About this label

Direct contact with certain areas of engine cover surface in the passenger compartment may increase the risk of injury or burns to the skin of the driver or front seat passenger. The notice does not tell owners to stop driving.

What's wrong, in plain English

These 2021 Ford E-350 and E-450 vans got an incomplete software fix during an earlier recall, so the problem it was meant to solve is still there. The engine cover — the large housing inside the cab between the front seats — can get very hot, especially when the engine idles at a raised speed for a long time. Touching it can burn your skin. Dealers will load the correct engine software at no cost.

What you should do

1. Check your VIN at nhtsa.gov/recalls — VINs for this recall became searchable December 22, 2025 (Ford's number is 25SC7).
2. Contact your Ford dealer to schedule the software update, or call Ford customer service at 1-866-436-7332; letters were mailed January 7, 2026.
3. Get the powertrain software updated — the repair is free.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ENGINE
Summary
Ford Motor Company (Ford) is recalling certain 2021 E-350 and E-450 vehicles that received an incomplete software update under recall 20V795. The engine cover may become excessively hot.
Safety risk
Direct contact with certain areas of engine cover surface in the passenger compartment may increase the risk of injury or burns to the skin of the driver or front seat passenger.
Remedy
Dealers will update the powertrain calibration for heat management under elevated idle conditions, free of charge. Owner notification letters were mailed January 7, 2026. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25SC7. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning December 22, 2025.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.