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Mazda3 front head restraints may not lock in place

NHTSA campaign 19V514000 · Reported Jul 5, 2019 · Mazda North American Operations

medium How serious is it? About this label

Loose head restraints may increase the risk of injury in a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V514000
Reported to NHTSA	Jul 5, 2019
Manufacturer	Mazda North American Operations
Part affected	Seats:front Assembly:head Restraint
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Mazda is recalling certain Mazda3 cars. The seat cover material on both front seats can interfere with the button that releases the head restraint, the padded rest at the top of the seat back. The button can stick in the released position, which keeps the head restraint from locking into place and leaves it loose. Dealers will install spacers at the bottom of the release buttons on both front head restraints. There is no charge to the owner.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your vehicle is covered.
2. Contact a Mazda dealer, or Mazda customer service at 1-800-222-5500, option 4, to book the work (Mazda's recall number is 3819F).
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V514000. More in how recalls work.

Affected vehicles (1)

2019 Mazda MAZDA3

Who to contact

Mazda — official Mazda recall lookup

Customer service: 1-800-222-5500

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Mazda MAZDA3 recalls

May 29, 2025Mazda3 and CX-30 Air Bags May Not Deployhigh
Sep 3, 2024Mazda Camera Fault May Disable Safety Systemshigh
Oct 26, 2023Mazda3 Backup Camera Display May Go Blankmedium
Jul 14, 2023Mazda3 and CX-3 Rearview Camera May Malfunctionhigh
Nov 12, 2021Mazda Fuel Pump May Fail and Stall Enginehigh
Feb 22, 2021Mazda3 and CX-30 Tire Valves May Leak Aircritical

All 15 MAZDA3 recalls

Official notice

Component: SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Summary: Mazda North American Operations (Mazda) is recalling certain 2019 Mazda3 vehicles. The seat cover material on both front seats may interfere with the head restraint lock release button, causing it to stick in the release position and not allow the head restraint to lock into place.
Safety risk: Loose head restraints may increase the risk of injury in the event of a crash.
Remedy: Mazda will notify owners, and dealers will install spacers at the bottom of the lock release buttons on both front seat head restraints, free of charge. The recall began August 20, 2019. Owners may contact Mazda customer service at 1-800-222-5500, option 4. Mazda's number for this recall is 3819F.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.