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Toyota RAV4 backup camera may not turn on

NHTSA campaign 19V576000 · Reported 2019-08-06 · Toyota Motor Engineering & Manufacturing

medium How serious is it? About this label

If the backup camera system does not activate and the driver does not check his/her surroundings while reversing, there is an increased risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

On certain 2019 Toyota RAV4 and RAV4 Hybrid vehicles, a damaged electrical connector can keep the backup camera from switching on when you shift into reverse. Instead of the rear view, the screen may stay blank, so you get no picture of what is behind you. Because of this, the vehicles do not meet the federal rear-visibility rule. Dealers will inspect the camera system and, if needed, replace the audio display unit for free.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your RAV4 is covered. 2. Contact your Toyota dealer or Toyota customer service at 1-888-270-9371 (recall K0N) to schedule the inspection. 3. Get the free repair, and reverse slowly using mirrors and a look over your shoulder until it is fixed.

Affected vehicles (1)

2019 Toyota RAV4

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why Toyota backup cameras go blank, freeze or show the wrong view · all 7 Toyota recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 RAV4 and RAV4 Hybrid vehicles. Due to a damaged electrical connector, the back-up camera may not activate when the vehicle is in reverse. As such, these vehicles fail to comply to Federal Motor Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety risk: If the backup camera system does not activate and the driver does not check his/her surroundings while reversing, there is an increased risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the back-up camera system and replace the audio display unit, if necessary, free of charge. The recall began September 27, 2019. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's number for this recall is K0N.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.