Buick Enclave, Chevy Traverse Frame Rail Crack

NHTSA campaign 19V643000 · Reported Sep 6, 2019 · General Motors LLC

high How serious is it? About this label

A cracked frame rail can reduce how well the vehicle performs in a crash, which increases the risk of injury. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V643000
Reported to NHTSA	Sep 6, 2019
Manufacturer	General Motors LLC
Part affected	Structure:frame And Members
Vehicles covered	2 model/year combinations, model years 2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Some Buick Enclave and Chevrolet Traverse vehicles may have a crack in the frame rail on the right side of the engine compartment.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact a Chevrolet dealer at 1-800-630-2438 or a Buick dealer at 1-800-521-7300.
3. Dealers will inspect the frame rail and replace the vehicle if necessary, free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V643000. More in how recalls work.

Affected vehicles (2)

2020 Buick Enclave
2020 Chevrolet Traverse

Who to contact

Buick — official Buick recall lookup

Customer service: 1-800-521-7300

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chevrolet Structure Recalls Cover Frame Defects and Opening Doors · all 6 Chevrolet recalls in this area

Other Chevrolet Traverse recalls

Mar 16, 2023Cadillac, Chevy, GMC SUVs Transmission Half-Shaft Failurehigh
Feb 2, 2023Chevrolet Blazer And Traverse Half-Shaft Can Separatehigh
Mar 31, 2022Buick Enclave, Chevy Traverse Side Air Bag Wiringhigh
Oct 18, 2021Chevy Traverse wheelchair vans: transmission leak riskcritical
Jun 24, 2021Chevrolet Traverse and Buick Enclave got wrong airbag softwarehigh
Apr 8, 2021Chevrolet Traverse Side Curtain Airbags May Be Loosehigh

All 13 Traverse recalls

Official notice

Component: STRUCTURE:FRAME AND MEMBERS
Summary: General Motors LLC (GM) is recalling certain 2020 Buick Enclave and Chevrolet Traverse vehicles. The right-hand frame rail in the engine compartment may be cracked.
Safety risk: A crack in the frame rail may reduce crash performance, increasing the risk of an injury.
Remedy: GM will notify owners, and dealers will inspect and, as necessary, replace the vehicle, free of charge. The recall began October 4, 2019. Owners may contact Chevrolet customer service at 1-800-630-2438 or Buick customer service at 1-800-521-7300. GM's number for this recall is N192268310.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.