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Toyota Prius dashboard display can go blank

NHTSA campaign 19V876000 · Reported 2019-12-11 · Toyota Motor Engineering & Manufacturing

medium How serious is it? About this label

A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A short circuit can happen inside the main instrument display behind the steering wheel. When it does, the screen goes blank, so you lose the speedometer, the odometer, and the fuel gauge all at once. You would have no way to see how fast you are going or how much gas you have left. Dealers will check the production date of a memory chip inside the display and, if needed, replace that chip along with the display's circuit board.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Prius is covered.
2. Contact your Toyota dealer or Toyota at 1-888-270-9371 (recall 19TA21 / 19TB21) for an appointment.
3. Have the display inspected and repaired at no charge.

Affected vehicles (1)

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Prius vehicles. An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Safety risk
A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.
Remedy
Toyota will notify owners, and dealers will inspect the flash memory chip (ROM) production date, and if necessary, replace it along with the combination meter circuit board, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 19TA21 and 19TB21.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.