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Toyota Prius Instrument Display May Go Blank

NHTSA campaign 19V876000 · Reported Dec 11, 2019 · Toyota Motor Engineering & Manufacturing

medium How serious is it? About this label

Driving without a working speedometer or fuel gauge can increase the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	19V876000
Reported to NHTSA	Dec 11, 2019
Manufacturer	Toyota Motor Engineering & Manufacturing
Part affected	Electrical System: Instrument Cluster/panel
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Certain 2019 Toyota Prius vehicles may develop an electrical short in the combination meter, the panel behind the steering wheel that displays your speed, mileage, and fuel level. If a short occurs, the speedometer, odometer, and fuel gauge can all go blank at the same time, leaving the driver without that information while driving. Without a working display, the driver has no way to see current speed, mileage, or how much fuel is left in the tank.

What you should do

1. Check your VIN at nhtsa.gov/recalls.
2. Contact your Toyota dealer, or Toyota customer service at 1-888-270-9371.
3. The inspection and any needed replacement is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 19V876000. More in how recalls work.

Affected vehicles (1)

2019 Toyota Prius

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Toyota Electrical Recalls Cover Fire Risks, Stalling, and Missing Displays · all 18 Toyota recalls in this area

Other Toyota Prius recalls

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Sep 22, 2021Toyota Prius Software Error May Cause Power Losshigh
Jul 24, 2019Toyota Prius, RAV4 Hybrid Brake Assist May Failhigh

All 9 Prius recalls

Official notice

Component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Summary: Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2019 Prius vehicles. An electrical short circuit in the combination meter could occur, causing the speedometer, the odometer, and the fuel gauge to go blank. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 101, "Controls and Displays."
Safety risk: A blank main display will not show important information like vehicle speed or fuel level. Driving with an inoperative display can increase the risk of a crash.
Remedy: Toyota will notify owners, and dealers will inspect the flash memory chip (ROM) production date, and if necessary, replace it along with the combination meter circuit board, free of charge. The recall began February 7, 2020. Owners may contact Toyota customer service at 1-888-270-9371. Toyota's numbers for this recall are 19TA21 and 19TB21.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.