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Toyota Prius rear doors can open while driving

NHTSA campaign 24V274000 · Reported 2024-04-17 · Toyota Motor Engineering & Manufacturing

high How serious is it? About this label

Serious but not a stop-driving recall: Toyota does not tell owners to park the car, though a door swinging open while moving or in a crash can badly injure someone, so get it fixed soon.

What's wrong, in plain English

Water can get into the switch that opens the rear doors on these Prius and Prius Prime cars. If the water causes a short circuit, a rear door that is not locked can pop open by itself. That can happen while you are driving down the road or during a crash. The dealer will replace both the right and left rear door opener switches at no cost. Toyota mailed letters to owners on August 9, 2024.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your car is included. 2. Call any Toyota dealer, or Toyota customer service at 1-800-331-4331, and ask for recall 24TB06/24TA06. 3. Have both rear door switches replaced — the repair is free.

Affected vehicles (4)

Who to contact

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:WIRING:SWITCHES/KNOBS/BUTTONS
Summary
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023-2024 Prius and Prius Prime vehicles. Water may enter the rear door switch and cause a short circuit, allowing an unlocked rear door to open unexpectedly.
Safety risk
A door that unexpectedly opens while the vehicle is moving or during a crash increases the risk of injury.
Remedy
Dealers will replace both right and left rear door opener switches, free of charge. Owner letters were mailed August 9, 2024. Owners may contact Toyota customer service at 1-800-331-4331. Toyota's numbers for this recall are 24TB06 and 24TA06.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.