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Ram 2500 and 3500 accessory bed step may fail

NHTSA campaign 20V207000 · Reported Apr 9, 2020 · Chrysler (FCA US LLC)

medium How serious is it? About this label

The notice says a bed step that fails unexpectedly while in use increases the risk of injury to the person using it. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	20V207000
Reported to NHTSA	Apr 9, 2020
Manufacturer	Chrysler (FCA US LLC)
Part affected	Structure
Vehicles covered	4 model/year combinations, model years 2019–2020
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Chrysler is recalling certain Ram 2500 and Ram 3500 pickup trucks that were built with an accessory bed step. On these trucks, the bed step may suddenly break while it is being used, when weight is placed on it from the side. Dealers will replace the support brace for the bed step at no cost to the owner, and Chrysler will notify owners about the recall.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your truck is covered.
2. Contact Chrysler customer service at 1-800-853-1403 (recall numbers W24 and W44) or your dealer to arrange the repair.
3. The replacement support brace is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 20V207000. More in how recalls work.

Affected vehicles (4)

2019 RAM 2500
2019 RAM 3500
2020 RAM 2500
2020 RAM 3500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

RAM Structure Recalls Cover Bed Steps, Tailgates and Door Beams · all 4 RAM recalls in this area

Other RAM 3500 recalls

Apr 9, 2026Ram Trucks Instrument Panel Display Failurehigh
Feb 2, 2026Jeep And Ram Trailer Tow Module Failurehigh
Dec 18, 2025Ram 3500, 5500 trucks: airbag and stability flawcritical
Dec 1, 2025Ram 3500, 5500 Instrument Cluster Display Failurehigh
Dec 1, 2025Ram 1500, 2500 and 3500 side airbag inflators may rupturehigh
Nov 6, 2025Ram Trucks: Driver's Air Bag May Not Deployhigh

All 43 3500 recalls

Official notice

Component: STRUCTURE
Summary: Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
Safety risk: A bed step that unexpectedly fails while in use increases the risk of injury to the user.
Remedy: Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.