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Ram 2500 and 3500 accessory bed step can break

NHTSA campaign 20V207000 · Reported 2020-04-09 · Chrysler (FCA US LLC)

low How serious is it? About this label

A bed step that unexpectedly fails while in use increases the risk of injury to the user. The notice does not tell owners to stop driving.

What's wrong, in plain English

Some Ram 2500 and 3500 pickups were built with an add-on step under the bed that helps you climb up. If you put weight on it from the side, the step can break without warning. Someone standing on it could fall and get hurt. This does not affect how the truck drives, steers, or stops. Dealers will replace the support brace that holds the step, free of charge.

What you should do

1. Verify your VIN at nhtsa.gov/recalls under campaign 20V207000 (Chrysler's numbers W24 and W44).
2. Call your Ram dealer or Chrysler customer service at 1-800-853-1403 to schedule the replacement.
3. Have the bed step support brace replaced at no charge.

Affected vehicles (4)

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
STRUCTURE
Summary
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
Safety risk
A bed step that unexpectedly fails while in use increases the risk of injury to the user.
Remedy
Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.