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Ford Mustang forward camera misaligned, driver aids may fail

NHTSA campaign 20V306000 · Reported 2020-05-27 · Ford Motor Company

medium How serious is it? About this label

If the driver is unaware that the Pre-Collision Assist feature is not operating effectively, they may rely on a system that is not functional, increasing the risk of a crash or injury. The notice does not tell owners to stop driving.

What's wrong, in plain English

Certain 2020 Ford Mustangs have a forward-looking camera that may be aimed incorrectly. That camera feeds the driver-assistance features — automatic emergency braking (Pre-Collision Assist), adaptive cruise control, lane keeping, the driver alert system and automatic high beams — so any of them may not work as intended. The real danger is expecting the car to brake or steer for you when it cannot. A dealer will re-aim the camera for free.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see if your Mustang is included. 2. Contact a Ford dealer, or Ford customer service at 1-866-436-7332 (recall 20S26), for an appointment. 3. The dealer performs the camera alignment free of charge.

Affected vehicles (1)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA
Summary
Ford Motor Company (Ford) is recalling certain 2020 Mustang vehicles equipped a forward-looking camera. The camera may be misaligned to the vehicle and features that are dependent on the camera such as Pre-Collision Assist, Adaptive Cruise Control, Lane Keeping System, Driver Alert, and Auto High Beam Control may not function as intended.
Safety risk
If the driver is unaware that the Pre-Collision Assist feature is not operating effectively, they may rely on a system that is not functional, increasing the risk of a crash or injury.
Remedy
Ford will notify owners, and dealers will perform the Lane Departure Warning System camera alignment procedure, free of charge. This recall began June 17, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S26.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.