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Silverado and Sierra HD hoods may fly open while driving

NHTSA campaign 20V324000 · Reported 2020-06-04 · General Motors LLC

high How serious is it? About this label

Serious — a hood opening at highway speed can block your vision and cause a crash; the notice does not tell owners to stop driving, but get this done as soon as you can.

What's wrong, in plain English

These trucks received a replacement hood, either under the earlier recall 20V-142 or during other service such as collision repair. The wire loop on the hood that the latch grabs onto may not have been hardened properly, so it can crack and break. If it breaks, the hood can swing open while you are driving and block your view of the road. A dealer will replace the whole hood at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your truck is covered.
2. Contact your Chevrolet dealer (1-800-222-1020) or GMC dealer (1-888-988-7267) and mention recall N202306490 to schedule the free hood replacement.
3. If you bought a replacement hood over the counter, ask the dealer for the replacement instructions.

Affected vehicles (4)

2020 Chevrolet Silverado 2500
2020 Chevrolet Silverado 3500
2020 GMC Sierra 2500
2020 GMC Sierra 3500

Who to contact

Chevrolet — official Chevrolet recall lookup

Customer service: 1-800-222-1020

GMC — official GMC recall lookup

Customer service: 1-800-462-8782

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Chevrolet body and frame recalls: fires, hoods, doors and welds · all 6 Chevrolet recalls in this area
Why do GMC hoods, doors and grille trim come loose? · all 3 GMC recalls in this area

Official notice

Component: STRUCTURE:BODY:HOOD
Summary: General Motors LLC (GM) is recalling certain 2020 Chevrolet Silverado 2500 and 3500 and GMC Sierra 2500 and 3500 vehicles previously recalled under 20V-142. Some of the vehicles in 20V-324 were not part of Recall 20V-142 but received defect parts during another service (typically during collision repair). The hood-latch striker wires on replacement hoods installed for Safety Recall 20V-142 may not have been heat-treated properly, possibly causing them to fracture.
Safety risk: If a striker wire fractures, the hood may open unexpectedly while driving, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace the hood assembly, free of charge. For hoods sold over the counter, dealers will contact customers with instructions for hood replacement. The recall began July 7, 2020. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at 1-888-988-7267. GM's number for this recall is N202306490.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.