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Honda Odyssey, Passport, Pilot dashboard and backup camera go blank

NHTSA campaign 20V439000 · Reported 2020-07-28 · Honda (American Honda Motor Co.)

medium How serious is it? About this label

Moderate — driving without a speedometer, gear display, or backup camera makes a crash more likely, and although the notice does not tell owners to stop driving, you should get the free reprogramming done soon and turn the car off and restart it if the dashboard goes blank.

What's wrong, in plain English

A software error in the module that runs the dashboard can make the display go blank or leave out important information. You may lose the speedometer, the oil pressure warning, and the indicator showing which gear the car is in, and the backup camera picture may not appear. The information comes back the next time you start the car. A dealer reprograms the software to fix it.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see if campaign 20V439000 covers your vehicle.
2. Book a visit with any Honda dealer; the software reprogramming is free and usually quick.
3. Questions can go to Honda customer service at 1-888-234-2138, recall number T89.

Affected vehicles (8)

Who to contact

Honda — official Honda recall lookup

Customer service: 1-888-234-2138

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Honda (American Honda Motor Co.) is recalling certain 2018-2020 Odyssey, 2019-2020 Passport, and 2019-2021 Pilot vehicles. Incorrect instrument panel control module software can cause the instrument panel to not display critical information, such as engine oil pressure, speedometer, and gear selector position until the next ignition cycle. Additionally, it can prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Control and Displays" and 111, "Rearview Mirrors."
Safety risk
Operating a vehicle without a functioning instrument panel or rearview camera display increases the risk of a crash.
Remedy
Honda will notify owners, and dealers will reprogram the instrument panel control module software, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is T89.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.