Home › Chrysler › Pacifica › 25V877000
Honda, Chrysler and Toyota Vans Wheelchair Restraint Issue
medium How serious is it? About this label
An unsecured wheelchair could move while the vehicle is being driven, increasing the risk of injury. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 25V877000 |
|---|---|
| Reported to NHTSA | Dec 17, 2025 |
| Manufacturer | Vantage Mobility |
| Part affected | Equipment Adaptive/mobility:wheelchair Restraints/securement:latch/anchor: |
| Vehicles covered | 15 model/year combinations, model years 2021–2025 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
Some vehicles equipped with certain wheelchair restraint systems have retractors that may not lock properly. This means a wheelchair might not be securely held in place while the vehicle is being driven. Dealers will inspect the retractors and replace them if needed, free of charge.
What you should do
2. Contact Vantage Mobility customer service at 1-800-488-9082 to schedule an inspection.
3. The repair is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V877000. More in how recalls work.
Affected vehicles (15)
Show all 15 vehicles
Who to contact
Chrysler — official Chrysler recall lookup
Customer service: 1-800-853-1403
Honda — official Honda recall lookup
Customer service: 1-888-234-2138
Toyota — official Toyota recall lookup
Customer service: 1-800-331-4331
The bigger picture
- Chrysler Wheelchair Restraint Recalls Address Retractors That May Not Lock · all 3 Chrysler recalls in this area
Other Chrysler Pacifica recalls
- Sep 1, 2026Chrysler Pacifica Sensor Crack May Disable Stability Controlhigh
- Aug 13, 2026Chrysler Pacifica Rearview Camera May Not Displaymedium
- Jun 4, 2026Chrysler Pacifica Hybrid: Battery Pack Fire Riskcritical
- Jun 2, 2026Chrysler Pacifica, Voyager Seat Wiring May Disable Airbagshigh
- May 21, 2026Chrysler Pacifica rearview camera image may not displaymedium
- May 11, 2026Chrysler Pacifica Wheelchair Vans Recalled for Loose Restraintsmedium
Official notice
- Component
- EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
- Summary
- Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
- Safety risk
- An unsecured wheelchair can move during transit, increasing the risk of injury.
- Remedy
- Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.