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Wheelchair van restraints may not lock in Odyssey, Pacifica, Sienna

NHTSA campaign 25V877000 · Reported 2025-12-17 · Vantage Mobility

high How serious is it? About this label

Serious: an unsecured wheelchair can move during the ride and injure the passenger, so have the restraints checked before carrying someone in a wheelchair.

What's wrong, in plain English

These minivans were converted by Vantage Mobility so a wheelchair can ride inside. The wheelchair is held down by belt-style restraints with retractors that are supposed to lock, much like a seat belt locks. On these vans, the retractors may fail to lock, so the wheelchair is not really tied down. If it is not secured, the chair and the person in it can roll or tip while the van is moving, braking, or turning.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your van is part of this recall.
2. Contact your mobility dealer or Vantage Mobility customer service at 1-800-488-9082 to arrange an inspection.
3. Have the retractors inspected and replaced free of charge.

Affected vehicles (15)

Show all 15 vehicles

Who to contact

Chrysler — official Chrysler recall lookup

Customer service: 1-800-853-1403

Honda — official Honda recall lookup

Customer service: 1-888-234-2138

Toyota — official Toyota recall lookup

Customer service: 1-800-331-4331

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:
Summary
Vantage Mobility, LLC (VM) is recalling certain 2021-2026 Honda Odyssey, 2021-2025 Chrysler Pacifica, and Toyota Sienna vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Safety risk
An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy
Dealers will inspect and replace the retractors, free of charge. Owner notification letters was mailed January 27, 2026. Owners may contact Vantage Mobility customer service at 1-800-488-9082.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.