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Honda Pilot, Odyssey, Passport backup camera may not show

NHTSA campaign 20V440000 · Reported 2020-07-28 · Honda (American Honda Motor Co.)

medium How serious is it? About this label

A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Software in the vehicle's main computer network was programmed incorrectly, so the backup camera picture can be slow to appear or may not appear at all when you shift into reverse. Without that view you can miss a child, a pedestrian, or an object directly behind the vehicle. Honda will mail instructions so you can download and install the update yourself for free, or a dealer will do it for you at no charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your vehicle is covered.
2. Follow the mailed instructions to download and install the free software update yourself, or book a Honda dealer to do it.
3. Questions? Call Honda customer service at 1-888-234-2138 and mention recall Y7Y. Either way, there is no charge.

Affected vehicles (7)

Who to contact

Honda — official Honda recall lookup

Customer service: 1-888-234-2138

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ELECTRICAL SYSTEM:SOFTWARE
Summary
Honda (American Honda Motor Co.) is recalling certain 2019-2021 Pilot, 2019-2020 Odyssey and 2019-2020 Passport vehicles. Incorrect central network software programming may cause several errors to occur that can delay or prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Safety risk
A delayed or inoperative rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
Honda will notify owners that updated software is available. Owners have the option to either follow the mailed instructions to download and update the software for free, or visit a dealer to have the software update performed, free of charge. The recall began September 23, 2020. Owners may contact Honda customer service at 1-888-234-2138. Honda's number for this recall is Y7Y.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.