Audi Q7 roof pillar padding may not absorb impact
medium How serious is it? About this label
This is a moderate risk that only comes into play in a crash and mainly affects people who are not belted in; the notice does not tell owners to stop driving, so keep driving and make sure everyone buckles up.
What's wrong, in plain English
The Audi Q7 has padded trim on the roof pillar behind the rear side window. That padding is meant to soften a blow if someone's head hits it in a crash. On these vehicles the padding does not absorb as much impact as it should. If a person riding in the car is not wearing a seat belt and their head strikes that pillar during a crash, the injury could be worse than it otherwise would be.
What you should do
2. Contact your Audi dealer for an appointment, or call Audi customer service at 1-800-253-2834.
3. The dealer will replace the padding parts in both roof pillars, free of charge.
Affected vehicles (3)
Who to contact
Audi — official Audi recall lookup
Customer service: 1-800-253-2834
The bigger picture
- Audi loose trim, pillar padding and glove box recalls explained · all 4 Audi recalls in this area
Official notice
- Component
- STRUCTURE:BODY:ROOF AND PILLARS
- Summary
- Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.
- Safety risk
- In the event of a crash, an unbelted occupant's head may impact the vehicle's C-pillar padding, increasing the risk of injury.
- Remedy
- Audi will notify owners, and dealers will replace the deformation element on the C-pillars, free of charge. The recall began November 17, 2020. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 70H8.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.