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Ford E-350 and E-450 hot engine cover burn risk

NHTSA campaign 20V795000 · Reported 2020-12-17 · Ford Motor Company

medium How serious is it? About this label

Moderate — the notice does not tell owners to park the van, but continuous contact with the hot engine cover can burn the driver or front passenger, so avoid resting against it.

What's wrong, in plain English

On these 2021 E-350 and E-450 vans, the insulation on the underside of the engine cover may be in the wrong place. The engine cover sits inside the cab near the driver and front passenger, and without proper insulation it can get very hot. Skin that rests against the hot spots can be burned. Dealers will check for gaps in the seal and insulation, add insulation patches where needed, and update the engine software — all free.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see if your van is covered (Ford's number for this recall is 20S73).
2. Book the inspection with your Ford dealer, or call Ford customer service at 1-866-436-7332; the recall began February 15, 2021.
3. Have the insulation patches and software update done — the work is free. If your van was also named in recall 25V793000, ask the dealer to handle both.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
ENGINE
Summary
Ford Motor Company (Ford) is recalling certain 2021 E-350 and E-450 vehicles. The underside of the engine cover may have mispositioned insulation, allowing the cover to get excessively hot.
Safety risk
Direct and continuous contact with certain areas of engine cover surface in the passenger compartment may increase the risk of injury or burns to the skin of the driver or front seat passenger.
Remedy
Ford will notify owners, and dealers will inspect the engine cover for gaps between the rubber seal and the insulation. If gaps are present, the dealer will install engine cover insulation patches in the right hand and left hand inner lower corners of the engine cover. The dealer will also update the powertrain calibration for heat management under elevated idle conditions should a vehicle be equipped with SEIC or BCP, free of charge. The recall began February 15, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S73.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.