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Mercedes-Benz GLC350E Sunroof Panel May Detach
high How serious is it? About this label
A panel detaching and becoming a road hazard increases the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 21V197000 |
|---|---|
| Reported to NHTSA | Mar 19, 2021 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Part affected | Structure:body:roof And Pillars |
| Vehicles covered | 1 model/year combination, model years 2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On some vehicles with a panoramic sunroof, the front roof panel between the windshield and the sunroof may not have been bonded correctly during an earlier repair. The adhesive bond can weaken over time, and the panel could come loose and detach from the vehicle while driving, becoming a hazard on the road.
What you should do
2. Contact your dealer or MBUSA customer service at 1-800-367-6372.
3. The dealer will remove the panel and install a new one, free of charge.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 21V197000. More in how recalls work.
Affected vehicles (1)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Structure Recalls Involving Roof Panels and Sprinter Fasteners · all 9 Mercedes-Benz recalls in this area
Other Mercedes-Benz Glc350e recalls
- Dec 15, 2023Mercedes-Benz Front Roof Panel May Detachmedium
- Dec 20, 2019Mercedes GLC Airbag Warning Label in Wrong Languagelow
- Nov 1, 2019Mercedes-Benz seat belts may be read as unbuckledhigh
- Nov 27, 2018Mercedes-Benz Passenger Air Bag Status May Display Incorrectlyhigh
Official notice
- Component
- STRUCTURE:BODY:ROOF AND PILLARS
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2020 C300 Coupe, C43 Coupe AMG, C43 AMG, 2015-2020 C300, GLA250, 2016-2018 C350e, CLA45 Coupe AMG, 2015 C400, S65 AMG, 2015-2019 C63 AMG, 2016 C450, 2015-2016 GLA45 AMG, S600, 2016-2020 GLC300, 2017-2019 GLC43 AMG, GLE43 Coupe AMG, 2014-2019 CLA250 Coupe, 2014-2015 CLA45 AMG, 2018 GLC63 AMG, 2014-2017 S550, 2018-2020 S450, 2016-2019 GLE63 Coupe AMG, 2016 GLE450 Coupe, 2014-2020 S63 AMG, 2018-2019 S560, and 2019 GLC350e vehicles equipped with a panoramic sunroof. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair.
- Safety risk
- The adhesive bonding of the front panel might deteriorate, possibly causing the front panel to detach from the vehicle and become a road hazard, increasing the risk of a crash.
- Remedy
- Mercedes-Benz dealer will remove the bonded panel and will install a new front panel by following the detailed repair instructions and using the approved primer, cleaner and adhesive, free of charge. Owner notification letters were mailed on September 3, 2021 and October 26, 2021. Owners may contact MBUSA customer service at 1-800-367-6372.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.