Home › Mercedes-Benz › Glc350e › 23V854000
Mercedes-Benz Front Roof Panel May Detach
medium How serious is it? About this label
A detached roof panel can become a hazard in the road, increasing the risk of a crash. The notice does not tell owners to stop driving.
Key facts
| NHTSA campaign number | 23V854000 |
|---|---|
| Reported to NHTSA | Dec 15, 2023 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Part affected | Structure:body:roof And Pillars |
| Vehicles covered | 1 model/year combination, model years 2019 |
| Do-not-drive advisory | No |
| Park-outside advisory | No |
| Repair | Free at any franchised dealer |
What's wrong, in plain English
On certain 2014 through 2020 Mercedes-Benz C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles, the front roof panel, located between the windshield and the panoramic sunroof, may not have been properly bonded to the vehicle during an earlier repair. Because it was not attached correctly, this front panel can come loose and detach from the vehicle. Mercedes-Benz USA says owners should refer to its recall report for details on which specific vehicles are affected.
What you should do
2. Contact a Mercedes-Benz dealer, or call Mercedes-Benz USA customer service at 1-800-367-6372.
3. The repair, replacing the front roof panel, is free.
Where do I find my VIN, and what do I tell the dealer?
Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V854000. More in how recalls work.
Affected vehicles (1)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Mercedes-Benz Structure Recalls Involving Roof Panels and Sprinter Fasteners · all 9 Mercedes-Benz recalls in this area
Other Mercedes-Benz Glc350e recalls
- Mar 19, 2021Mercedes-Benz GLC350E Sunroof Panel May Detachhigh
- Dec 20, 2019Mercedes GLC Airbag Warning Label in Wrong Languagelow
- Nov 1, 2019Mercedes-Benz seat belts may be read as unbuckledhigh
- Nov 27, 2018Mercedes-Benz Passenger Air Bag Status May Display Incorrectlyhigh
Official notice
- Component
- STRUCTURE:BODY:ROOF AND PILLARS
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
- Safety risk
- A detached roof panel can become a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.