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Mercedes-Benz roof panel can come off while driving
high How serious is it? About this label
A panel that lets go becomes a road hazard that can cause a crash, and while the notice does not tell owners to stop driving, you should get the free repair promptly.
What's wrong, in plain English
On these vehicles, the roof panel between the top of the windshield and the panoramic sunroof may not have been glued on correctly during an earlier repair at a shop. Because the bonding is weak, that front panel can work loose and separate from the car. If it comes off while you are driving, it can fly onto the road and hit or startle other drivers behind you.
What you should do
Affected vehicles (1)
Who to contact
Mercedes-Benz — official Mercedes-Benz recall lookup
Customer service: 1-800-367-6372
The bigger picture
- Are Mercedes-Benz roof panels and Sprinter body parts coming loose? · all 9 Mercedes-Benz recalls in this area
Official notice
- Component
- STRUCTURE:BODY:ROOF AND PILLARS
- Summary
- Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2014-2020 C-Class, CLA, GLA, S-Class, GLC, and GLE vehicles. Please refer to MBUSA's recall report for specific vehicle details. The front roof panel located between the windshield and the panoramic sunroof may not have been bonded correctly to the vehicle during a prior repair, allowing the front panel to detach from the vehicle.
- Safety risk
- A detached roof panel can become a road hazard, increasing the risk of a crash.
- Remedy
- Dealers will replace the front panel, free of charge. Owner notification letters were mailed on August 2, 2024. Owner notification letters will be mailed in phases, on, March 22,2024, and August 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. This recall is an expansion of NHTSA recall number 21V-197.
Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.