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Mercedes G-Class rear doors may not latch shut

NHTSA campaign 21V353000 · Reported 2021-05-14 · Mercedes-Benz USA, LLC

high How serious is it? About this label

Serious — a rear door could come open while you are driving with no warning, or trap a passenger inside; there is no order to stop driving, but avoid carrying rear-seat passengers until the latches are replaced.

What's wrong, in plain English

Parts inside the rear door latches can wear or break. A rear door can look and feel closed while the latch is not actually holding, and then swing open while you are driving. The same damaged parts can also jam a rear door shut so a passenger cannot open it from inside. Dealers will replace both rear door latches free of charge. If your vehicle was already repaired for this problem before, it still needs to go back.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your G550 or G63 AMG is covered by recall 21V353000.
2. Call your Mercedes-Benz dealer or MBUSA customer service at 1-800-367-6372 — and mention it even if this was repaired before, because the vehicle must come back.
3. Have both rear door latches replaced at no charge.

Affected vehicles (1)

2021 Mercedes-Benz AMG G63

Who to contact

Mercedes-Benz — official Mercedes-Benz recall lookup

Customer service: 1-800-367-6372

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Mercedes-Benz door latch, hood and lock recalls: what's going wrong? · all 7 Mercedes-Benz recalls in this area

Official notice

Component: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Summary: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2019-2021 G550 and G63 AMG vehicles. Components within the door latch may prevent the rear doors from latching or opening properly.
Safety risk: The rear door may appear closed even when the latch is not fully engaged, allowing the door to open while driving and increasing the risk of injury or a crash. Damaged latch components may prevent the rear door from being opened while inside the vehicle, increasing the risk of injury.
Remedy: Dealers will replace the rear door latches, free of charge. Owner notification letters were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. Note: Vehicles repaired prior to this recall must return to dealers to have the remedy performed. MBUSA's numbers for this recall are 2021060007 and 2021060014.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.