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Audi S8 backup camera may not show image

NHTSA campaign 21V825000 · Reported 2021-10-20 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A software glitch in certain Audi models, including the S8, can keep the backup camera picture from showing up on the screen when you first shift into reverse. Federal rules require that image to appear, so these vehicles do not meet the standard. Without the picture, you cannot see what is directly behind you, which makes backing into a person or object more likely. Dealers will reprogram the infotainment screen settings free of charge.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Audi is covered by recall 91CR.
2. Schedule the software update with your Audi dealer, or call Audi customer service at 1-800-253-2834.
3. Have the infotainment update installed — it is free.

Affected vehicles (1)

2021 Audi S8

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does my Audi backup camera show a black screen? · all 6 Audi recalls in this area

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Volkswagen Group of America, Inc. (Audi) is recalling certain 2021 Audi A8 and S8, 2022 Audi A5 Sportback, A4 Sedan, E-Tron GT, Q3, Q5, RS6 Avant, A3 Sedan, S5 Sportback, Q5 Sportback, Q7, Q8, RSQ8, SQ7, SQ8, and S3 Sedan vehicles. A software error may prevent the rear-view image from initially displaying when the vehicle begins to reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rear-view camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the infotainment unit parameters, free of charge. Owner notification letters were mailed November 9, 2021. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 91CR.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.