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Audi backup camera screen may go blank in reverse

NHTSA campaign 22V742000 · Reported 2022-10-05 · Volkswagen Group of America, Inc.

medium How serious is it? About this label

A blank backup camera screen reduces what the driver can see behind the vehicle and increases the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Volkswagen is recalling certain 2021 and 2022 Audi cars and SUVs because of a software problem with the backup camera display. When the vehicle is put into reverse, the screen may go blank or black instead of showing the view behind the vehicle. Because of this, the vehicles do not meet the federal safety rule for rear visibility. Dealers will update the software in the infotainment unit, the system that runs the center screen.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if your vehicle is included. 2. Contact an Audi dealer to have the screen software updated; Audi customer service is 1-800-253-2834. 3. The repair is free.

Affected vehicles (17)

Show all 17 vehicles

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Audi A8, RS7, RS6 Avant, RS5 Sportback, RS5 Coupe, Q8, Q7, Q5 Sportback, S4 Sedan, Q5, A7, A6, A6 Allroad, A5 Sportback, A5 Coupe, A5 Cabrioleet, A4 Sedan, A4 Allroad, E-Tron Sportback Quattro, SQ7, S5 Cabriolet, E-Tron Quattro, SQ8, SQ5 Sportback, SQ5, S8, S7, S6 Sedan, S5 Sportback, S5 Coupe, 2022 E-Tron GT, and 2021-2022 RSQ8 vehicles. Due to a software issue, a blank or black screen may be displayed instead of the rearview camera image when the vehicle is placed in reverse gear. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A blank rearview camera display can reduce the driver's rear visibility, increasing the risk of a crash.
Remedy
Dealers will update the infotainment unit software, free of charge. Owner notification letters were mailed October 25, 2022. Owners may contact Audi's customer service at 1-800-253-2834. Volkswagen's number for this recall is 91DZ.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.