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Ford Edge rearview camera may show blank or distorted image

NHTSA campaign 22V151000 · Reported 2022-03-11 · Ford Motor Company

medium How serious is it? About this label

The notice does not tell owners to stop driving, but a camera that goes blank reduces your view behind the vehicle and raises the crash risk, so back up slowly and check over your shoulder until it is fixed.

What's wrong, in plain English

A software glitch can make the backup camera show a blank screen or a scrambled picture when you shift into reverse. That means you may not be able to see what is behind you while backing up, such as a child, a pole, or another car. The fix is a software update. A dealer can install it, or your vehicle may receive it automatically over the air. Either way, it costs you nothing.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your Edge is covered. 2. Contact a Ford dealer or Ford customer service at 1-866-436-7332 and mention recall 22S14. 3. Get the camera software updated at the dealer or accept the over-the-air update; it is free.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Ford Motor Company (Ford) is recalling certain 2021-2022 Edge vehicles. A software error may cause the rearview camera to display a blank or distorted image when the vehicle is in reverse.
Safety risk
A rearview camera that displays a blank or distorted image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy
The rearview camera software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed on April 29, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S14. (over-the-air software update)

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.