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Ford Edge rearview camera may show blank distorted image

NHTSA campaign 25V160000 · Reported Mar 14, 2025 · Ford Motor Company

medium How serious is it? About this label

A rearview camera that shows a blank or distorted image reduces the driver's view of what is behind the vehicle, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	25V160000
Reported to NHTSA	Mar 14, 2025
Manufacturer	Ford Motor Company
Part affected	Back Over Prevention:software
Vehicles covered	2 model/year combinations, model years 2021–2022
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

These Ford Edge SUVs were repaired incorrectly under an earlier recall, so they are being called back again. A software error can make the rearview camera show a blank or distorted picture when the vehicle is put in reverse. That leaves the driver without a clear view of what is behind the SUV while backing up. Dealers update the rearview camera software at no charge, and owner letters for this recall were mailed in April 2025.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Edge is covered. 2. Contact a Ford dealer, or call Ford customer service at 1-866-436-7332 (recall number 25S28). 3. Dealers update the rearview camera software free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 25V160000. More in how recalls work.

Affected vehicles (2)

2021 Ford Edge
2022 Ford Edge

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Ford Backup Camera Recalls for Missing or Distorted Images · all 34 Ford recalls in this area

Other Ford Edge recalls

Mar 3, 2026Ford Bronco, Edge Rearview Camera May Failhigh
Sep 4, 2025Ford Rearview Camera May Show Distorted Imagemedium
Aug 22, 2025Ford Edge Lincoln MKX Rear Brake Hose May Leakmedium
Jun 27, 2025Ford and Lincoln rearview cameras may show blank imagemedium
May 9, 2025Ford and Lincoln rearview camera image may freezemedium
Aug 23, 2024Ford Bronco, Explorer, Lincoln Aviator Engine Valve Failurehigh

All 20 Edge recalls

Official notice

Component: BACK OVER PREVENTION:SOFTWARE
Summary: Ford Motor Company (Ford) is recalling certain 2021-2022 Edge vehicles previously repaired incorrectly under recall number 22V-151. A software error may cause the rearview camera to display a blank or distorted image when the vehicle is in reverse.
Safety risk: A rearview camera that displays a blank or distorted image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed April 25, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S28.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.