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Audi A6, A7, S6, S7 Fuel Level Sensor Problem

NHTSA campaign 22V155000 · Reported Mar 14, 2022 · Volkswagen Group of America, Inc.

high How serious is it? About this label

An engine that stalls from running out of fuel increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number22V155000
Reported to NHTSAMar 14, 2022
ManufacturerVolkswagen Group of America, Inc.
Part affectedElectrical System:instrument Panel:fuel Gauge:fuel Level Float/sensor/sending Unit
Vehicles covered9 model/year combinations, model years 2019–2021
Do-not-drive advisoryNo
Park-outside advisoryNo
RepairFree at any franchised dealer

What's wrong, in plain English

In some Audi A6, A7, S6, and S7 vehicles, the fuel level sensor in the tank may stick. This can cause the fuel gauge on the instrument cluster to show an inaccurate reading, so it may not reflect how much fuel is actually in the tank. Because the gauge can be wrong, a driver may run out of fuel without realizing it, which can cause the engine to stall while driving.

What you should do

1. Check your VIN at nhtsa.gov/recalls to see if your vehicle is affected.
2. Contact an Audi dealer to schedule the repair; you can also call Audi customer service at 1-800-253-2834.
3. The repair, installing a new fuel sensor, is free.
Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 22V155000. More in how recalls work.

Affected vehicles (9)

Who to contact

Audi — official Audi recall lookup

Customer service: 1-800-253-2834

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Other Audi A6 recalls

All 16 A6 recalls

Official notice

Component
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT
Summary
Volkswagen Group of America, Inc. (Audi) is recalling certain 2021-2022 RS6 Avant and RS7, 2020-2022 A6 Allroad, S6 Sedan, and S7, and 2019-2022 A6 Sedan and A7 vehicles. The fuel level sender may stick, causing an inaccurate fuel level reading to be displayed on the instrument cluster.
Safety risk
An inaccurate fuel reading may cause an engine stall due to lack of fuel, increasing the risk of a crash.
Remedy
Dealers will install a new sensor in the tank, free of charge. Owner notification letters were mailed February 17, 2023. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 20DN.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.