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Ford Mustang Software Glitch Disables Backup Camera, Safety Features

NHTSA campaign 22V382000 · Reported 2022-05-27 · Ford Motor Company

medium How serious is it? About this label

Moderately serious — a dark backup camera and missing driver-assist warnings raise the chance of a crash, but the notice does not tell owners to stop driving.

What's wrong, in plain English

The main engine computer can send a false error signal to other parts of the car. That signal can shut off your backup camera and your reverse light at the same time, so you cannot see well behind you when backing up. It can also switch off traction control, forward collision warning, blind spot warning, and cross traffic alert. A dealer reloads the computer's software free of charge and the features work normally again.

What you should do

1. Check your VIN at nhtsa.gov/recalls to confirm your Mustang is affected.
2. Contact your Ford dealer or Ford customer service at 1-866-436-7332 (recall 22S37) for the free software update.
3. Until then, turn around and look behind you when backing up instead of relying on the camera.

Affected vehicles (2)

Who to contact

Ford — official Ford recall lookup

Customer service: 1-866-436-7332

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Summary
Ford Motor Company (Ford) is recalling certain 2019-2020 Mustang vehicles equipped with 5.0L engines and manual transmissions. The Powertrain Control Module (PCM) may broadcast an unintended faulted signal to the modules controlling the reverse camera, reverse light, and driver assist features, which may disable all of these functions.
Safety risk
A rearview camera or reverse light that is disabled reduces the driver's rear view, increasing the risk of a crash. Disabled driver assist features (traction control, forward collision warning, blind spot warning, cross traffic indicator) may increase the risk of a crash.
Remedy
Dealers will update the PCM software, free of charge. Owner notification letters were mailed June 15, 2022. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 22S37.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.