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Ram pickup backup camera image may not appear

NHTSA campaign 22V407000 · Reported 2022-06-09 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

A software glitch in the radio can stop the backup camera picture from showing on the screen when you shift into reverse. This affects certain 2022 Ram 1500 and 2500 pickups and 3500 cab chassis trucks. Federal rules require these trucks to display that view, so they do not meet the standard. Without the picture you lose the rear view the camera is supposed to give you while backing up. The dealer reloads the radio software, which takes care of it.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your truck is part of campaign 22V407000.
2. Contact your Ram dealer, or FCA customer service at 1-800-853-1403, and reference recall Z47 to schedule the software update.
3. The reprogramming is free and usually quick; until then, check behind the truck before reversing.

Affected vehicles (1)

2022 RAM 3500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why does my Ram backup camera screen go blank in reverse? · all 12 RAM recalls in this area

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, 2500 pickup trucks, and 3500 Cab Chassis vehicles with GVWR less than 10,000 lbs. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will reprogram the radio software, free of charge. Owner notification letters were mailed July 5, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z47.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.