Home › Guides › RAM › Back Over Prevention
Why Is My RAM Backup Camera Image Missing or Lingering?
Missing rearview images dominate RAM's back over prevention recalls, with repeated software problems involving radios and trailer reverse steering control modules. The Ram 1500 appears repeatedly, including 2021 trucks in the Y30 and Y80 notices and 2021–2023 trucks in 14A. Radio software notices also cover specified 2500 and 3500 configurations. ProMaster problems include security gateway software in 2022–2025 vans, camera microprocessor cracks in 2019–2021 vans, and an incorrect analog camera supplied for certain 2022 chassis cab and incomplete vehicles. A different software problem affects 2019–2020 Ram pickups: the rearview image can remain displayed after shifting out of reverse.
Warning signs to watch for
- U56, the June 2018 recall: backup camera image loss while backing up.
- The September 2020 recall: rearview camera image remains displayed after shifting out of reverse.
- 14A: rearview camera image may not display when the vehicle is placed in reverse.
- 40C: rearview camera image may not display.
- The August 2025 ProMaster camera recall: rearview camera image may not display properly.
Can you keep driving? What the notices say
The supplied notices contain no stop-driving or park-outside instructions for these RAM backup camera recalls. They do not tell owners to stop driving. U56 describes image loss while backing up, and 14A describes an image that may not display in reverse; both identify increased crash risk from reduced rear visibility. The September 2020 notice identifies a different risk: a rearview image that remains on the display after shifting out of reverse can distract the driver. The other supplied notices likewise do not tell owners to stop driving.
What the free repair involves
Free remedies include rearview mirror replacement for U56, radio software updates for Z86, Z47 and 97A, TRSCM software updates for Y30 and 14A, and security gateway software updates for 40C. ZC5 supplies a digital camera; the August 2025 recall replaces the camera, free. The September 2020 and 66B/79B notices offer free dealer or OTA software updates.
Severity at a glance
| Severity | Recalls |
|---|---|
| high | 4 |
| medium | 7 |
| low | 1 |
Models affected most
Where owners report back over prevention problems most
NHTSA owner complaints filed under back over prevention for the RAM models and years in this guide. Complaints are unverified reports and are not limited to the recalled defects.
| Vehicle | Back over prevention complaints |
|---|---|
| 2021 RAM Promaster | 24 |
| 2020 RAM Promaster | 11 |
| 2019 RAM Promaster | 2 |
Every recall in this group
| Date | Recall | Severity |
|---|---|---|
| Aug 26, 2025 | Ram ProMaster, Dodge Journey backup camera may fail | medium |
| May 21, 2025 | Ram ProMaster Rearview Camera May Not Display | high |
| Jun 13, 2024 | Chrysler, Jeep, Ram Rearview Camera May Not Display | high |
| Sep 28, 2023 | Ram trucks may not show the rearview camera image | medium |
| Feb 9, 2023 | Ram 1500 Rearview Camera May Not Display | medium |
| Dec 22, 2022 | Ram ProMaster Rearview Camera Is Wrong Type | medium |
| Aug 25, 2022 | Jeep, Ram Rearview Camera Image May Not Show | high |
| Jun 9, 2022 | Ram 3500 backup camera may not show an image | medium |
| Nov 23, 2021 | Ram 1500 Rearview Camera Image May Not Display | medium |
| Jun 10, 2021 | Ram 1500 Rearview Camera Image May Not Show | low |
| Sep 10, 2020 | Jeep, Ram and Dodge backup camera image stays on screen | medium |
| Jun 14, 2018 | Dodge Journey, Ram Trucks Backup Camera May Fail | high |
Common questions
Why does my RAM camera stay on after I leave reverse?
The September 2020 notice describes a software error that can leave the rearview image displayed after shifting out of reverse. It includes certain 2019–2020 Ram 1500, 2500 and 3500 pickups with 8.4-inch or 12-inch radio displays.
Can a RAM backup camera recall be fixed over the air?
The September 2020 notice offers an optional OTA radio display software update. The June 2024 notice, identified as 66B and 79B, also provides dealer or OTA radio software updates. Both notices explicitly say their software remedies are free.
Does a ProMaster camera recall always mean replacing the camera?
The remedy depends on the notice. Recall 40C updates security gateway module software. ZC5 supplies a digital rearview camera for specified 2022 vehicles. The August 2025 notice replaces the rearview camera on affected 2019–2021 ProMaster vans.
A recall applies only to specific vehicles. Check your 17-character VIN at nhtsa.gov/recalls.