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Jeep Wrangler, Gladiator and Ram 1500 backup camera blanks

NHTSA campaign 22V638000 · Reported 2022-08-25 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

Moderately serious — the notice says the missing rear view raises the crash risk while backing up, but it does not tell owners to stop driving, so you can keep driving while checking your mirrors and looking over your shoulder.

What's wrong, in plain English

The radio software in these trucks and SUVs can glitch so the backup camera picture never appears on the screen when you shift into reverse. You may see a blank screen instead of the view behind you. That does not meet the federal rule requiring rear visibility. A dealer fixes it by loading updated radio software — no parts needed. Chrysler mailed owner letters in October 2022, and the update costs nothing.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your vehicle is included.
2. Call your Jeep or Ram dealer, or FCA customer service at 1-800-853-1403 (recall Z86), and book the software update.
3. Have the update done — the repair is free; never pay for a recall fix.

Affected vehicles (5)

Who to contact

Jeep — official Jeep recall lookup

Customer service: 1-800-853-1403

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the radio software, free of charge. Owner notification letters were mailed October 6, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA, LLC's number for this recall is Z86.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.