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Kia K5 and Sorento can lose drive power

NHTSA campaign 22V760000 · Reported 2022-10-11 · Kia America, Inc.

high How serious is it? About this label

A complete loss of drive power raises the risk of a crash, so this is serious; Kia has not told owners to stop driving, but get the inspection and software update done without delay.

What's wrong, in plain English

These Kia vehicles have a backup mode that is supposed to let you keep driving slowly if the transmission's oil pump acts up. On the recalled vehicles that backup mode may not work, so instead of limping along you could lose drive power completely and the vehicle would coast to a stop. A Kia dealer will check the transmission and replace it if needed, and will also update the transmission's software. Everything is done free of charge.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your car is covered by recall SC250. 2. Make an appointment at a Kia dealer for the free inspection, software update, and transmission replacement if needed. 3. Call Kia customer service at 1-800-333-4542 with any questions.

Affected vehicles (5)

2021 Kia K5
2021 Kia Sorento
2022 Kia K5
2022 Kia Sorento
2023 Kia K5

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Kia powertrain recalls: fire, drive power loss and rollaway risks · all 8 Kia recalls in this area

Official notice

Component: POWER TRAIN:AUTOMATIC TRANSMISSION
Summary: Kia Motors, Inc. (Kia) is recalling certain 2021-2022 Sorento and 2021-2023 K5 vehicles. The vehicle's "fail-safe" limited-mobility drive mode may be impaired, when prompted by a transmission oil pump malfunction, which can result in a complete loss of drive power.
Safety risk: Loss of drive power increases the risk of a crash.
Remedy: Dealers will inspect and replace the transmission, as necessary. Dealers will also update the transmission control unit software. All repairs will be performed free of charge. Owner notification letters were mailed December 9, 2022. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC250.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.