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Kia Sorento may lose power steering assist suddenly

NHTSA campaign 24V287000 · Reported 2024-04-23 · Kia America, Inc.

high How serious is it? About this label

Suddenly heavier steering can cause a crash, so this should be checked soon, though the notice does not instruct owners to stop driving.

What's wrong, in plain English

Certain 2024 Kia Sorentos may have the wiring bundle for the electric power steering put together incorrectly at the factory. If that wiring does not work as intended, the motor that helps you turn the steering wheel can stop assisting. The wheel then becomes much harder to turn, which can make the vehicle difficult to control and could lead to a crash. Dealers will inspect the steering wiring harness and repair or replace it as needed, at no charge.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see if campaign 24V287000 (Kia SC309) covers your Sorento.
2. Call your Kia dealer, or Kia customer service at 1-800-333-4542, and make an appointment.
3. Have the wiring harness inspected and repaired or replaced for free.

Affected vehicles (1)

2024 Kia Sorento

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Kia electrical recalls: fire, lost power and dead lights explained · all 19 Kia recalls in this area

Official notice

Component: ELECTRICAL SYSTEM:WIRING
Summary: Kia America, Inc. (Kia) is recalling certain 2024 Sorento vehicles. The motor driven power steering (MDPS) wiring harness may be incorrectly assembled, which can result in a loss of power steering assist.
Safety risk: A loss of power steering assist increases the risk of a crash.
Remedy: Dealers will inspect and repair, or replace the MDPS wiring harness as necessary, free of charge. Owner notification letters were mailed May 7, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC309.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.