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Kia Sorento: backup camera image may not show up

NHTSA campaign 23V610000 · Reported 2023-08-31 · Kia America, Inc.

medium How serious is it? About this label

Moderately serious, since it reduces your view when reversing and raises crash risk, but the notice does not tell owners to stop driving.

What's wrong, in plain English

The clips that hold the backup camera in place on these Sorentos can break. When that happens, the camera picture may not appear properly on your dashboard screen when you shift into reverse. Without a clear view behind the vehicle, it is easier to back into something, or someone, you cannot see. Because of this, the vehicles do not meet the federal rear-visibility requirement. A dealer will inspect the camera housing and replace it if it needs it.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your Sorento is affected.
2. Contact a Kia dealer or Kia customer service at 1-800-333-4542 and reference recall SC280.
3. Have the rearview camera housing inspected and replaced if needed, free of charge.

Affected vehicles (4)

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Kia America, Inc. (Kia) is recalling certain 2022-2023 Sorento, Sorento Hybrid, and Sorento Plug-in Hybrid (PHEV) vehicles. The mounting clips for the rearview camera may break, which can cause the rearview camera image not to appear properly on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will inspect and replace the rearview camera housing, as necessary, free of charge. Owner notification letters were mailed October 27, 2023. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC280.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.