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Nissan Altima and Sentra backup camera wiring can fail

NHTSA campaign 23V628000 · Reported 2023-09-08 · Nissan North America, Inc.

medium How serious is it? About this label

A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The wiring that carries the picture from the backup camera can get damaged. When that happens, the image on the screen may look distorted or may not appear at all when you shift into reverse, so these Altima and Sentra vehicles do not meet the federal rear visibility requirement. Dealers will inspect the camera and its wiring and replace parts if they find damage. If nothing is damaged, they will add protective tape and reroute the wiring so it stops rubbing.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see if your car is included. 2. Schedule the inspection with your Nissan dealer, or call Nissan customer service at 1-800-867-7669, recall number R23C3. 3. Inspection, rerouting and any replacement parts are free.

Affected vehicles (5)

Who to contact

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary
Nissan North America, Inc. (Nissan) is recalling certain 2019-2021 Altima and 2020-2021 Sentra vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will inspect the rearview camera and harness for damage and replace them as necessary. If no damage is found, the dealer will apply protective tape and reroute the rearview camera harness. Repairs will be performed free of charge. Owner notification letters are expected to be mailed October 19, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R23C3.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.