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Nissan Altima and Sentra rearview camera image may fail

NHTSA campaign 23V628000 · Reported Sep 8, 2023 · Nissan North America, Inc.

medium How serious is it? About this label

A rearview camera that does not properly display an image reduces the driver's view behind the vehicle, which increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V628000
Reported to NHTSA	Sep 8, 2023
Manufacturer	Nissan North America, Inc.
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	5 model/year combinations, model years 2019–2021
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Nissan is recalling certain Altima and Sentra vehicles because the wiring for the backup camera can be damaged. If that wiring is damaged, the image on the rearview camera screen can come out distorted, or the picture can stop showing up at all. Because of this, these vehicles do not meet the federal government's rear visibility safety standard. Dealers will look at the camera and the wiring and replace whatever is damaged, or protect and reroute the wiring.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to see whether your vehicle is included. 2. Contact your Nissan dealer to schedule the inspection and repair, or call Nissan customer service at 1-800-867-7669. 3. The repair is free of charge.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V628000. More in how recalls work.

Affected vehicles (5)

2019 Nissan Altima
2020 Nissan Altima
2020 Nissan Sentra
2021 Nissan Altima
2021 Nissan Sentra

Who to contact

Nissan — official Nissan recall lookup

Customer service: 1-800-867-7669

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Nissan Backup Camera Recalls Cover Blank Screens and Image Loss · all 9 Nissan recalls in this area

Other Nissan Altima recalls

Aug 13, 2026Nissan Altima Passenger Air Bag May Not Deployhigh
Jan 21, 2026Nissan Altima and Sentra Doors May Openhigh
Jun 27, 2025Nissan, Infiniti Engine Bearings May Failcritical
Dec 21, 2023Nissan Altima Steering Rack Bolts May Loosenhigh
Mar 11, 2021Nissan Altima and Titan Tires May Failhigh
Mar 4, 2021Nissan Altima Steering Tie Rod May Detachhigh

All 14 Altima recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Nissan North America, Inc. (Nissan) is recalling certain 2019-2021 Altima and 2020-2021 Sentra vehicles. Damage to the camera harness can cause distortion or loss of the rearview camera display image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera that does not properly display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will inspect the rearview camera and harness for damage and replace them as necessary. If no damage is found, the dealer will apply protective tape and reroute the rearview camera harness. Repairs will be performed free of charge. Owner notification letters are expected to be mailed October 19, 2023. Owners may contact Nissan's customer service at 1-800-867-7669. Nissan's number for this recall is R23C3.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.