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Kia Sorento Rearview Camera May Lose Image

NHTSA campaign 23V639000 · Reported Sep 15, 2023 · Kia America, Inc.

medium How serious is it? About this label

A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V639000
Reported to NHTSA	Sep 15, 2023
Manufacturer	Kia America, Inc.
Part affected	Back Over Prevention: Sensing System: Camera
Vehicles covered	1 model/year combination, model years 2019
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

Due to a manufacturing error, water may get into the rearview camera. When this happens, the camera image may not appear on the vehicle's display screen, so the driver cannot see behind the vehicle using that screen.

What you should do

1. Check if your VIN is affected at nhtsa.gov/recalls.
2. Contact a Kia dealer at 1-800-333-4542.
3. The repair is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V639000. More in how recalls work.

Affected vehicles (1)

2019 Kia Sorento

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Other Kia Sorento recalls

Jan 27, 2026Kia Instrument Panel Display May Failhigh
Oct 31, 2025Kia Telluride Spare Tire May Impair Brakingmedium
Sep 25, 2025Kia Sorento Blower Motor Wiring Fire Riskcritical
Aug 25, 2025Kia K4, Sorento Engine Bolts May Loosenhigh
Jan 13, 2025Kia Sorento may lose headlights and taillightshigh
Apr 23, 2024Kia Sorento Wiring May Cause Steering Losshigh

All 16 Sorento recalls

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will inspect the rearview camera and add additional water proofing to the camera harness, or replace the camera as necessary, free of charge. Owner notification letters were mailed March 8, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.