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Kia Sorento backup camera can go blank from water

NHTSA campaign 23V639000 · Reported 2023-09-15 · Kia America, Inc.

medium How serious is it? About this label

A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

Because of a manufacturing mistake, water can get into the backup camera on some 2019 Kia Sorentos. When that happens, the camera picture may not show up on the dashboard screen, so you cannot see what is behind you when backing up. That also means the vehicle does not meet the federal rear-visibility rule. A dealer will inspect the camera, add extra waterproofing to its wiring, or replace the camera if needed, all at no cost.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to see if your Sorento is included. 2. Call your Kia dealer, or Kia customer service at 1-800-333-4542, and reference recall SC282. 3. Have the free inspection and repair done, and until then check behind the vehicle before reversing.

Affected vehicles (1)

2019 Kia Sorento

Who to contact

Kia — official Kia recall lookup

Customer service: 1-800-333-4542

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

Official notice

Component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Summary: Kia America, Inc. (Kia) is recalling certain 2019 Sorento vehicles. Due to a manufacturing error, water may leak into the rearview camera, which can cause the rearview camera image not to appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will inspect the rearview camera and add additional water proofing to the camera harness, or replace the camera as necessary, free of charge. Owner notification letters were mailed March 8, 2024. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC282.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.