Car Recall Tracker

Home › RAM › 3500 › 23V654000

Ram trucks may not show the backup camera image

NHTSA campaign 23V654000 · Reported 2023-09-28 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash. The notice does not tell owners to stop driving.

What's wrong, in plain English

The software that runs the radio and touchscreen can keep the backup camera picture from showing up when you shift into reverse. Without that picture you cannot see what is directly behind the truck, so it is easier to back into a person or an object. Federal rules require the camera view to appear. The fix is a free software update at the dealer; no parts need to be replaced.

What you should do

1. Look up your VIN at nhtsa.gov/recalls to confirm your Ram is covered by recall 23V654000 (FCA code 97A).
2. Call your Ram dealer, or FCA US customer service at 1-800-853-1403, to schedule the radio software update — letters were mailed October 24, 2023.
3. Have the dealer install the updated software; the update is free.

Affected vehicles (2)

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Official notice

Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Summary
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk
A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy
Dealers will update the radio software, free of charge. Owner notification letters were mailed October 24, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 97A.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.