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Ram trucks may not show the rearview camera image

NHTSA campaign 23V654000 · Reported Sep 28, 2023 · Chrysler (FCA US, LLC)

medium How serious is it? About this label

Chrysler says a rearview camera that does not display an image reduces the driver's rear view and increases the risk of a crash. The notice does not tell owners to stop driving.

Key facts

NHTSA campaign number	23V654000
Reported to NHTSA	Sep 28, 2023
Manufacturer	Chrysler (FCA US, LLC)
Part affected	Back Over Prevention:display Function
Vehicles covered	2 model/year combinations, model years 2022–2023
Do-not-drive advisory	No
Park-outside advisory	No
Repair	Free at any franchised dealer

What's wrong, in plain English

The radio software in these trucks can stop the rearview camera picture from appearing on the screen. Federal safety rules require these vehicles to provide a rear view image, and with this software problem they do not meet that requirement. Chrysler is recalling certain 2022-2023 Ram 1500 and Ram 3500 Cab Chassis rated under 10,000 pounds, along with 2022-2024 Ram 2500 trucks. Dealers will load corrected radio software at no cost to the owner.

What you should do

1. Enter your VIN at nhtsa.gov/recalls to confirm your truck is covered. 2. Contact a Ram dealer to have the radio software updated, or call FCA US customer service at 1-800-853-1403. 3. The update is free.

Where do I find my VIN, and what do I tell the dealer?

Your VIN is the 17-character code on the lower left of the windshield, on your registration and usually on your insurance card. Enter it at nhtsa.gov/recalls to see whether this recall is still open on your car. When you call the dealer, say you have an open safety recall and give them NHTSA campaign number 23V654000. More in how recalls work.

Affected vehicles (2)

2022 RAM 3500
2023 RAM 3500

Who to contact

RAM — official RAM recall lookup

Customer service: 1-800-853-1403

Any franchised dealer for the brand can do the repair. Phone numbers are taken from manufacturer sites and recent NHTSA notices; if one has changed, the number in your own recall letter is the one to use.

The bigger picture

Why Is My RAM Backup Camera Image Missing or Lingering? · all 12 RAM recalls in this area

Other RAM 3500 recalls

Apr 9, 2026Ram Trucks Instrument Panel Display Failurehigh
Feb 2, 2026Jeep And Ram Trailer Tow Module Failurehigh
Dec 18, 2025Ram 3500, 5500 trucks: airbag and stability flawcritical
Dec 1, 2025Ram 3500, 5500 Instrument Cluster Display Failurehigh
Dec 1, 2025Ram 1500, 2500 and 3500 side airbag inflators may rupturehigh
Nov 6, 2025Ram Trucks: Driver's Air Bag May Not Deployhigh

All 43 3500 recalls

Official notice

Component: BACK OVER PREVENTION:DISPLAY FUNCTION
Summary: Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Safety risk: A rearview camera that does not display an image reduces the driver's rear view, increasing the risk of a crash.
Remedy: Dealers will update the radio software, free of charge. Owner notification letters were mailed October 24, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 97A.

Verify your specific vehicle by VIN at nhtsa.gov. Recall repairs are free of charge by law.